Joel Brockner, the Phillip Hettleman Professor of Business at Columbia Business School, has been studying organizational processes for many years. In his latest research, he examined the process of giving performance feedback and identified key learnings for managers on how to be the bearer of bad news. View the original piece on Columbia Business School’s Ideas … Continued
Trust is a vital requirement in any leadership endeavor. But the coronavirus pandemic has raised the stakes to historic levels. We are faced with conditions that are mortally threatening, fraught with uncertainty, and shifting rapidly. In these frightening circumstances, trust in our leaders has become the indispensable factor. The situation is entirely new, with few … Continued
Coronavirus presents an unprecedented predicament: Everyday, leaders must make momentous decisions with life or death consequences for many—but there is a dearth of data. Oded Netzer is a Columbia Business School professor and Data Science Institute affiliate who builds statistical and econometric models to measure consumer behavior that help business leaders make data-driven decisions. Here, he discusses … Continued
Consider this seemingly puzzling pair of reports from the front line of work in two very different spheres: After a full day of attending to customers frustrations, concerns, and needs, a shoe company’s customer service representatives say they leave the call center tired but fulfilled. After a full day of attending to the sick and … Continued
In recent years, companies once perceived to be politically agnostic have been brazen about offering opinions on a variety of issues. It’s often the case that these views are not related to their core business. In the past decade, Target issued statements in favor of gender-neutral bathrooms. Dan Cathy, the CEO of Chick-fil-A, has made … Continued
At a recent seminar, I asked participants to define their company’s biggest barriers to success. The main impediment, they said, was their top leaders’ immunity to feedback. “They just won’t listen to new ideas, ” “They are living in yesterday’s world, ” “They think they have it all figured out and simply want us to … Continued
In our second episode featuring the School’s UK-based graduates, we visit with Lee Georgs ’03, the Chief Operating Officer of Corporate for the investment consultancy Redington and co-President of the London alumni club. Lee Georgs has held positions with some of the world’s most prestigious investment banks, including Citibank, JP Morgan and Credit Suisse. Her … Continued
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