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2VP Process Engineering Chapter Lead ( Black Belt )

N/A, USA | Travelers

  • Industry:
    Insurance - General
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
  • Experience:
    7-10 years
Job Description:
89 people have viewed this job


Lead high profile, strategic, large scale, process assessment, improvement and design services to improve overall business performance, customer experience and employee experience in Agile Environment by identifying impediments to effective and efficient operational performance. Responsible for leading the most transformational projects, projects that span multiple organizations, projects which require deft handling of sensitive change management issues, and projects with the highest organizational impact in Agile environment. Introduce changes in operational processes and organizational behaviors that have a positive impact on bottom line results. Identify opportunities to improve productivity, decrease costs, increase available capacity, improve accuracy and timeliness, change behaviors, redesign roles and improve operational controls. Partner with business and functional leadership to bridge strategy to execution by informing strategy development, clarifying goals and strategy and conducting capability impact. Manage, organize and coordinate project and portfolios of assignments. Oversee the work of others to ensure assignments are completed on time. Provide direction and consultation as needed. Provide advanced technical consulting, generate new ideas, influence business leaders on the benefits, and assist in their implementation to achieve recommended results. Consult with business leaders on Business-wide or Enterprise-wide issues. Drive the design of new and strategic operating models across larger groups of processes and across the enterprise. Develops strategies for decomposing these large efforts into more manageable projects for teams to perform detailed design and implementation.

Primary Job Duties & Responsibilities

Works with Senior Leaders to identify demand for services.

Satisfies customer demand and internal business requirements by leading efforts focused on providing process assessment and improvement services for the department to improve overall business performance through redesigned workflows, proper staffing levels, redefined roles and responsibilities, productive behaviors, and effective use of technology that have a positive impact on bottom line results and the customer’s experience.

Partners with business to support strategy development.

Oversees, designs, leads, and/or conducts capability assessments (all levels of complexity).

Collaborates with and advises Senior leaders, Department leaders and subject matter experts about how to convert ambiguous requests into specific areas of focus to define the project scope and optimize the value of the process assessment.

Determines and develops the overall project framework, approach, timeline, and resource allocation, often across multiple teams

Leads agile project team and is accountable for project deliverables. Manages and concurrently functions as an individual contributor on higher complexity process assessment and improvement projects. Assigns work and manages the work of others.

Assesses and identifies opportunities for the most challenging/most ambiguous aspects of the process.

Manages and/or collaborates with others on multiple process assessment and improvement projects.

Leads and facilitates discovery work sessions with process participant groups or individuals and their management to investigate, document and develop a detailed and comprehensive understanding of the higher complexity aspects of the process and the underlying embedded behaviors that are influencing outcomes.

Synthesizes, associates and assesses significant amounts of disparate information to identify process issues, their root causes, how different actions generate different results (cause and effect), and the collective impact on process efficiency, effectiveness and the customer’s experience for the higher complexity aspects of the process.

Applies expert knowledge of Lean Six Sigma process techniques and methodologies to assess the risks and benefits of different process improvement opportunities.

Identifies both strategic and tactical process recommendations focused on developing a process model that optimizes process efficiency, effectiveness and the customer’s experience for the higher complexity process issues, along with their anticipated impact on the process.

Determines report format and contents. Creates a formal report (process insights, facts, details, examples, recommendations and impacts) describing the process and opportunities in a clear/easy to understand format, so leadership can make more informed decisions about how to optimize processes.

Leads and advises Project Engineers, Consultants and Directors on the identification and formal documentation of process assessment findings and recommendations.

Presents the higher complexity process findings, recommendations and implementation considerations during formal discussions with senior leaders to influence how they view their processes. Leads the presentation discussion.

Meets with requesting area senior leaders to provide periodic status updates of current project efforts.

Meets with Manager to review the overall project framework, approach and timeline; and provide periodic status updates of current projects.

Accountable for the design of the methodology.

Accountable for business alignment through all phases of the project, including meeting with leaders within department and Senior leaders and leaders from the area requesting the project.

Provides direction, mentoring, coaching and consultation to Process Engineers, Consultants and Directors for assigned projects, focusing on determining whether the appropriate approach, methodologies, and problem-solving techniques are appropriately employed. Ensures assigned projects are completed on time.

Leads area/department initiatives beyond core project assignments.

Minimum Qualifications

8 years of experience applying Lean Six Sigma or process management principles and methods, including root cause analysis.

6 years of experience managing process improvement projects.

Education, Work Experience, & Knowledge

Four year college degree.

Expert critical thinking skills.

Black Belt or Master Black Belt Certification

Expert organization, analytic and project management skills.

Proficient at using Microsoft desktop tools and other technologies (PowerPoint, Excel, video conferencing, Skype, etc.).

Deep understanding of insurance industry processes.

Ability to manage Agile teams.

Licensing or Certificates

Black Belt certification or Master Black Belt

Job Specific Technical Skills & Competencies

Interacts effectively with all levels of management and non-management staff.

Demonstrated skills and experience:

Drives project scoping discussions and negotiating with senior leaders.

Determines relevant metrics to gather and leads the collecting process information from individuals via interviews, observation and/or facilitating large groups.

Leads teams to document processes via a variety of formats (narrative, process maps, illustrations, etc.).

Synthesizing, assessing and analyzing information to surface process improvement opportunities.

Thinking critically to connect disparate information particularly across enterprise processes

Thinking creatively to identify both strategic and tactical process solutions/improvements.

Identifying both qualitative and quantitative impacts of process recommendations.

Making effective and persuasive oral and written presentations to influence others.

Works independently with infrequent/limited supervision.

Works collaboratively with others in a project team environment.

Builds and maintains strong and ongoing business relationships with project participants, leaders, including Senior leaders and Department leaders, which fosters connections and communications.

Leads the highest complexity process assessment and improvement projects.

Manages own work and directs the work of others.

Demonstrates decisiveness, initiative, innovation in achieving results and the ability to meet project deadlines.

Coaches, mentors, develops and reviews the work of Process Engineers, Consultants, Directors and rotation staff.

Responds quickly and effectively to customer’s needs and takes appropriate actions to meet those needs.

Demonstrates a high commitment to providing superior services and adding significant value.

Environmental / Work Schedules / Other

Travel Requirements: Travel Occasionally

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