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Account Delivery Head

Pune, India | Wipro Ltd

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    General Management
    IT / Information Technology
  • Experience:
    12-15 years
Job Description:
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Account Delivery Head (ADH), you are responsible for Delivery management of account(s) from a delivery perspective and being a focal point for Wipro’s delivery into a customer business unit/department. Responsible for managing an account of reasonable complexity, represents Wipro and deals with executive team of the client organization. ADH is accountable for Delivery, customer satisfaction, employee satisfaction within the account. ADH at this level is expected to handle delivery for a portfolio in excess of 900-1000 FTEs. 

Following are the prerequisites for this role. 

Responsibilities Responsible for meeting financial objectives of the account, responsible to mine the account in concerned account, improve the key parameters for the account to improve the margins 

Responsible for planning and delivery - Delivery quality compliance, resource economic utilization and customer satisfaction 

Responsible for relationship building with Customer Project Managers and key stakeholders within the account and responsible for customer satisfaction 

Responsible for people processes in the account - employee attrition rate, people development and engagement 

Interact with Client Engagement Managers, Delivery Managers from Wipro and Client side CXOs 

Certifications & Assessments Domain certifications 

PMI certifications 

Knowledge Must Have: Understands one or more domains and can appreciate customer’s scenario 

Domain specialization Knowledge of emerging technologies, Various platforms, tools and products and their respective applications

Total knowledge of delivery management, various delivery models etc., Understands the Delivery cycle well 

Awareness of global industry trends and directions and its impact on IT services 

Preferred: Depth in 1 technology 

Must Have: 

Large Project management / Program management 

Onsite experience in a client facing role 

Handling teams in multiple Geos. Solutioning, experience of managed services

Domain Experience(as specified above)

In-depth understanding of the SDLC 

Preferred: 

Experience in domain/industry 

Delivery management- from ‘on-site’ location

Exposure to sales and customer relationship management

Behavioral Skills & Attributes 

Client Centricity

Execution Excellence

Problem Solving & Decision Making

Collaborative Working

Change Agility 

Passion for Results

Nurturing People Strategic Perspective

Experience and skill set required:

Total experience of 14+ years 

Engineering or science graduate with MBA (preferred) 

Exposure to digital technologies 

Excellent Communication and interpersonal skills


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