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Account Director, Client Experience

Chicago, IL, USA | Weber Shandwick

  • Industry:
  • Position Type:
  • Functions:
  • Experience:
    7-10 years
Job Description:
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We are seeking a strong Account Director to join our Healthcare Practice in Chicago. As a Director, you will be responsible for managing client and inter-agency relationships, playing a critical role in determining the future and long-term success of our Health practice.

You will be responsible for all aspects of a client relationship and account team. You will supervise major pieces of business with multiple work streams and team members. Other responsibilities include recommending programs and activities, coordinating with clients’ goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

In this role, you will be working on programs involving unbranded and branded campaigns, data and regulatory milestones, patient storytelling, executive thought leadership, internal communications, and integrated media strategies to drive disease education and brand awareness as well as value proposition narratives for pharmaceutical, biotech, medical device and health association clients and prospects. We're looking for someone with an equal passion for communications and healthcare. Who understand product portfolios and pipelines as much as communications. This individual must be an excellent people leader, client counselor and will roll up their sleeves and stay close to the work.

Additional responsibilities include, but are not limited to:

  • Day-to-day client support and counsel

  • Driving communications support around campaigns

  • Working across internal specialists including media, digital and creative

  • Working with senior counselors on strategy

  • Understand broad healthcare landscape, trends and general issues facing the industry

  • Mentor, coach and support team members ensuring constant development of their skills

  • Maintain financial responsibility for accounts

  • Effectively manage team utilization and maintain financial responsibility for accounts

What We Are Looking For

  • Can turn ideas into workable plans

  • Capacity to convey ownership of assigned projects to junior team members

  • Can solve conflicts

  • Can mobilize and motivate teams

  • Can work independently and as part of a team

  • Excellent oral and written business communication skills

  • Can complete challenging projects within set parameters

  • Exceptional judgment when working with team members, client contacts and vendors

  • Commitment and dedication to the agency's success as well as individual career

  • Can anticipate client and team needs

  • Attention to detail and quality

  • Instills confidence with clients and colleagues

Basic Qualifications

  • Bachelor’s Degree in Marketing, Communications, Public Relations or related field

  • At least 7 years’ PR/communications experience, preferably with corporate experience and/or healthcare experience

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