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Assistant VP, Urgent Care Service Line

Durham, NC, USA | NRHA

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    Business Development
  • Experience:
    7-10 years
Job Description:
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Network Management

Work with leadership teams throughout the network, serving as a resource to deliver on the strategic priorities of DUHS and Duke Primary Care, emphasizing objectives in patient experience, quality, work environment, performance improvement, and financial stewardship.

Using Lean management tools and principles, analyze and utilize information to develop and implement management decisions.

In general, coordinate the delivery of urgent care services in conjunction with the Chief Medical Officer, Chief Operating Officer and the ACNO, among others.

Develop and foster effective collaboration between assigned practices and other affiliated services to ensure an integrated approach to providing services, and fulfilling our clinical, research and educational goals and objectives.

Display an ability to work effectively within the health system’s decision making and organizational structures.

Lead teams in performance improvement to achieve BSC metrics and strategic and operating priorities.

Lead leadership in the development of standard work and lean management systems for continuous improvement.

Maintain liaison with all levels of administration, physicians and outside organizations to coordinate Duke Primary Care business, accomplish directives and facilitate the resolution of problems.

Communicate key information to practice leadership teams concerning managed care, marketplace needs, the competitive environment, cost management, and customer-focused programs and services.

Ensure a safe, supportive and inclusive environment for patients, loved ones, staff and providers.

Network Development and Expansion

Lead and support key committees involved in Urgent Care expansion and management. Develop new business strategies to enhance market share and improve overall performance.

Foster collaborative relationships with other Health System service line leadership to ensure effective partnerships are formed which will facilitate the development of a comprehensive and geographically dispersed integrated health care system.

Manage the recruitment and onboarding of providers (physicians and APPs) to ensure the network's ability to meet strategic growth targets.

Represent these service areas to the external market, as well as internally through the application of community relations and marketing activities.

Budgeting and Financial Management

Coordinate the determination of fiscal requirements of assigned departments and review budgetary recommendations (capital and operating).

Ensure that budgeted funds and expenditures are monitored, verified, and reconciled.

Oversee the development of volume and operational budgets including the analysis of expenses and monthly reports, and the creation of an annual budget.

Create and communicate budget reports.

Human Capital Management

Develop leaders and staff in lean management principles and professional development.

Collaborate with CHRO and ACNO in succession planning and strategic workforce development.

Ensure consistent and accurate interpretation and application of human resource policies and procedures.

Interpret and administer policies about the recruitment and retention of employees and providers.

Oversee the management of various personnel issues.

Ensure the development, implementation and compliance with applicable DUHS policies and procedures.

Knowledge, Skills and Abilities


Analyze Trends

Personnel Practices

Office Procedures


PC Word Processing

Spreadsheet Software


Work requires a bachelor's degree in health care administration, business administration or a closely related field; Master's degree in health care administration, business administration or a closely related field strongly preferred.


Seven years of urgent care management experience, with at least five years at the administrative leadership level.

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