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Associate Chief Operating Officer

New York City, NY, USA | Leading Non-Profit / Social Enterprise Company

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
Job Description:
94 people have viewed this job

The Associate Chief Operating Officer, New York City (ACOO) oversees the ongoing operations of the New York City region in conjunction with the Managing Director of Operations, NY State. The New York City ACOO manages regional community relationships, drives all regional & State/district work, and ensures implementation and maintenance of clear systems that allow principals and teachers to focus on students. In this role, the ACOO must be able to communicate effectively with various constituent groups and have strong influence, organizational and operational skills. This position serves a region of schools by managing Directors of Operations and school support team staff.  


Community Engagement

Serve as the primary liaison between elected officials and the school region

Develop partnerships with key service providers, community organizers, and elected officials

Attend community events regularly to grow strategic relationships

Cultivate and manage relationships with summer program partners and update the summer program database

Support the Director of Enrollment & Recruitment in ongoing student recruitment

Liaise among the Uncommon External Relations team, regional team, and school-based team

Manage the Community Engagement Coordinator

 District Partnerships

Oversee the district relationship and coordinate communication between the local school district and Uncommon Schools regional and home offices

Identify and drive new initiatives in collaboration with the district

 Cross-School Collaboration

Facilitate collaboration between Uncommon & District co-located schools by managing building councils and implementing shared building plans

Manage all external usage of the school building, creating partnerships with existing community users

As the region grows, develop initiatives to encourage cohesiveness within the schools of the region

School Management

Oversees the ongoing operations of campuses, and coordinates with regional ACOOs on all grade span-wide initiatives, including but not limited to: quarterly performance dashboards, state testing, schedules, internal assessments, etc.

Oversees hiring, on-boarding, management, and evaluation of all operations staff, including directors of operations, office managers, special projects coordinators, nurses, and custodians.

Supports campus directors of operations on all primary roles and responsibilities, including, but not limited to:



Food and Transportation

Government Reporting

Financial Management

HR & Personnel

Assessment & Program Evaluation

Enrollment Management

Operations Leader Collaboration

Operations Team Management

School Administration

Student & Staff Culture

Partners with Managing Director of Operations, NY State and Uncommon Home Office to drive and support new school start-up and growth

Works with regional ACOOs and Managing Director of Operations, NY State to develop, refine, and/or codify school policies and procedures.

Data Management & Reporting

Responsible for compiling and submitting all Federal, State, District and City reports in conjunction with regional Director of School Support

Partners with School Support Team on all network-wide initiatives and systems, including enrollment, Child Nutrition, government reporting, network data tracking, and various special projects identified through annual strategic planning process

Manage school information databases and perform regular audits to ensure accuracy

Special Programs and Projects

Develop and launch new regional initiatives as assigned by the Managing Director of Operations

Performs other related duties as required and assigned.


Required knowledge, skills & abilities:

Excellent organizational and project management skills;

Strong customer service approach;

Strong negotiation, communication and interpersonal skills

Exceptional ability to bridge and enhance cooperative working relationships.

Strong analytical and problem-solving skills.

Strong management skills.

Ability to work well in a team.

Ability to create, monitor, and maintain systems that enhance organizational efficiency.

Ability to thrive in a fast-paced, entrepreneurial environment; flexible, able to work autonomously as well as take direction as needed.

Sense of humor; and enjoys working with children of all ages.

Strong computer skills, including Microsoft Office, Word, Excel and Access;

Minimum educational level:

Bachelor’s Degree. MPP, MBA or JD preferred.

Experience required:

5+ years of related work experience in Operations;

5+ years of team management with demonstrated track record of success.

Ideally, experience building extremely efficient school operations systems.

Prior experience working in schools and/or urban communities is preferred;

Willing to travel biweekly, sometimes overnight

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