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Associate Director of Convention Services

New Orleans, LA, USA | Hospitality company

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
    Full-Time
  • Functions:
    General Management
  • Experience:
    3-5 years
Job Description:
52 people have viewed this job

The Associate Director of Catering & Convention Services, Manager would be responsible for executing written sales agreements for full-service meetings, conventions and events along with the successful execution of such events in the Hotel’s continuing effort to deliver outstanding guest service and financial profitability.The position will also support the DOCCS in leadership responsibilities of the team.Communication and organizational skills are of the utmost importance.

Job Description


Essential Duties and Responsibilities include the following. Other duties may be assigned.


Effectively communicate to all departments the information necessary to successfully execute the group's needs and manage expectations while maintaining a good client relationship

Execute- written sales agreements for full-service meetings, conventions and events with up to 400 peak room nights

Negotiate catering/banquet sales(Food/Beverage/AV/Ancillary Revenues)to meet / exceed departmental revenue goals

Negotiate terms and pricing of vendor partner agreements and service agreements with companies and organizations affiliated with group business

Provides project leadership and project management as assigned

Complete banquet orders to ensure efficient setup and flawless execution, internal and external

Meets twice weekly on all Banquet Events Orders and updates as needed

Ensure that convention specifications are communicated and executed for a successful meeting experience for the meeting planner and attendees

Maintain relationships among the customers, their representatives and the hotel to ensure full participation in servicing accounts

Initiate verbal and written communication with customers and hotel departments outlining details and specifics of the event including, but not limited to, payment structure, room block management, food and beverage, public room rental, exhibit fees, incremental and affiliate revenue streams, performance damages and master billing process

Partner with operations departments

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, conducting counseling and evaluations and delivering recognition and reward

Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly

Assist in the recruitment, interview and training of team members

Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary

Review sales contracts as well as other important information, i.e., room block, cut-off date, special concessions and attrition clauses and validate with client via turnover letter

Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, making adjustments as necessary. Work closely with the DORM and Group Coordinator

Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues

Produce and distribute convention resume according to departmental standards prior to the first day of main group arrival and communicate any changes and updated information to hotel departments

Monitoring billing, deposit schedule and review billing. Arrange and lead pre/post-convention meetings

Company Overview 


Welcome to Hospitality company. These three simple words could open up a whole new world to you. Each of the hotels and resorts in the Hospitality company Collection provides a unique experience unrivalled in the hotel industry. Sprung from the classic hoteliers of the mid-20th century, Hospitality company enjoys a rich history celebrating nearly 70 years in hospitality. We offer a diverse and distinctive portfolio of nearly 60 properties across three continents, each providing an authentic visit delightfully reflecting the culture and personality of its destination.


We aspire to greet every Hospitality company guest with a spirit of warmth and welcome, proudly


Supervisory Responsibilities 


Directly supervises 8-10 employees in Catering Sales & Convention/Event Services. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Qualifications


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience 


Minimum of Bachelor's degree from four-year College or University; and three to five years related experience and/or training.


Prior Catering & Convention Services experience or training.Ability to effectively train.Able to analyze reports and deem necessary conclusions for implementation and planning.Well-groomed and well organized.Able to effectively sell and close business opportunities and train others to do the same.Able to handle stress and work independently, self-motivated.


Language Skills  


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence.Ability to speak effectively before groups of customers or employees of organization.


Mathematical Skills 


Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.


Reasoning Ability 


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 


Computer Skills 


Microsoft Office, Word, Excel, Outlook, OPERA (Property Management System), DELPHI


Physical Demands 


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must frequently lift and/or move up to 25 pounds.


Work Environment 


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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