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AVP, Reconciliation & Investigation Manager, Ssb, Technology and Operations

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
    Full-Time
  • Functions:
    Financial Services Professional
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities 

The incumbent will be managing the reconciliation and investigation unit for self-service banking functions e.g. internet banking, mobile banking and ATM and Cash Recyclers transactions. 

Manages the unit’s productivity and the service level agreement

Identification and escalation of emerging operational risk through the execution of operational risk management framework tools, including error & risk event management, reporting and action plan tracking.

Conduct periodic review of processes to identify potential operational risks and ensure mitigating controls are implemented.

To provide UAT support for new product launch. 

Work jointly with the Services Operations to operationalise the terms of contracts with the vendors into the processing

Prepare and manage the timely submission of risks reporting under SSB portfolio.

Requirements

Bachelor’s degree with at least 5 years' experience in reconciliation unit within Financial Services industry.

Familiarity with Consumer Banking Operations will be an advantage.

Excellent communication skills and ability to engage various stakeholders.

Self starter and ability to multi-task.

Good analytical and writing skills.

Ability to work independently, with strong planning and organization skills.

Strong planning, organisational and analytical skills

Attention to detail and accuracy

Effective problem solving skills 

Proficient in Microsoft Powerpoint, Excel and Word

Able to work independently with strong teamwork values

Excellent inter-personal and communication skills


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