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AVP / Senior Associate, Outsourcing Risk Manager, Technology and Operations

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    IT / Information Technology
    Risk Management
  • Experience:
Job Description:
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Manage the Outsourcing Risks of a group of service providers engaged by Consumer Banking Operations (CBO) to ensure the outsourcing risk exposure over the key processes are within acceptable control, in compliance to MAS Outsourcing guidelines and Bank’s Outsourcing Risk Policy

Conduct site visits to assess the compliance to established processes of outsourced services / activities

Ensure all required site visits and documentation are completed on time

Identify areas for improvement and innovation

Enhance the controls for identified risk

Support Service Delivery Manager to assess and mitigate outsourcing risk to acceptable level and recommend follow-up action or facilitate risk acceptance

Identify risks & establish controls on newly outsourced services / activities

Conduct validation to ensure issues / risks noted during site visits are rectified or mitigated adequately and timely

Identify and support Data Loss Prevention implementations in the outsourced remit

Create management awareness by regularly appraising CBO Management with outsourcing risk landscape, issues/risks identified and required controls implemented

Support investigation on errors, risk events, frauds and recommend appropriate control measures

Collaborate with the relevant stakeholders (Group Risk / Compliance / Legal / Audit / Ops Risk / Subject Matter Experts) to address Outsourcing Risk-related matters)

Conduct risk-related briefings and/or trainings to service providers, where appropriate

Perform peer review(s) on site visit documentation to ensure quality assurance 

Support operational and process improvement initiatives on service providers

Manage a small team of staff (where applicable)


Degree holder and above

Strong risk and control background. Audit experience is a plus

Highly organized individual with good planning and analytical skills

Proficiency in Microsoft Excel, Powerpoint and Word.  

Resourceful and creative in presenting information

Able to work independently with strong teamwork values

Initiative to plan and prepare work tasks in advance

Good inter-personal and communication skills

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