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AVP / Snr Associate, Production Support Engineer (GTS), Institutional Banking Technology,

Singapore, Singapore | Nationally Chartered Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    IT / Information Technology
  • Experience:
Job Description:
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


Responsibilities 


Provide 7 x 24 operational support for all production practices including weekends and holidays for Trade applications


Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. 


Possess good domain knowledge on Trade & Trade financing


Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. 


Participate in investigation of Incidents and corrective action follow-ups


Participate in formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents. 


Ensures that all stakeholders are sufficiently involved in the Problem Management process. Participate in weekly problem management meetings with technical staff to review root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.


Participate in knowledge transfer to ensure better grasp of the product and domain.


Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments


Requirements 


Strong technical knowledge of AIX, Web Sphere, Oracle, WebSphere MQ, SQL, Shell scripting and TWS Job scheduling


Knowledge of JBOSS, MariaDB & KAFKA will be an advantage


Able to provide 24x7 operational support including Weekends and public holidays 


Very clear communication skills both written and oral


Able to drive/recommend solutions to extended technology teams.


Self-starter with excellent crisis management skills.


Able to facilitate meetings and lead the technical team in driving investigation of incidents and corrective actions follow-ups 


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