Business Development Manager
Seattle, WA, USA | Black & Decker
Job Description:71 people have viewed this job
To protect, strengthen and expand strategic account relationships at a core global customer resulting in increased revenues and product sales migration across customer business segments.Assigned one or a set of global accounts and responsible to meet sales operating plans along with a set of strategic objectives.This includes meeting or exceeding sales plans and strategic objectives and requires strong leadership, collaboration and coordination across a global team including applications engineering, program management, customer service, sales people, operational / supply chain and management resources.The Business Development Manager has a strong focus on business/ account development as well as leading overall account planning activities, closely manages profitability with a specific focus on organic growth initiatives.
Major Duties & Responsibilities:
Maintains professional relationships across the global customer organization driving increased contact bases to facilitate organic growth across business units
Responsible for existing global customers – Ironwood and Microsoft
Proactively monitors and clarifies customer needs on an on-going basis
Develop and maintain strategic account plans in collaboration with a global matrix team
Set and measure KPI’s on a monthly basis – including, but not limited to Sales Revenue, Organic Growth, Margin / Profitability, Financial metrics and New Business Funnel information.
Maintain accurate forecast information on a monthly basis
Responsible to drive global program management of key platforms including Bill-of-Materials, component revisions, first article submissions and quoting activity.Single point accountability for global activity
Drives global team adoption of Salesforce.com to ensure full platform / funnel activity, in-person meeting call reports, maintain current contact info and overall global task management of the strategic account
Consistently achieves sales operating plan targets for revenue and profitability
Maintain a strong culture of teamwork across a global matrix organization through clear communication of goals and objectives with high levels of cultural sensitivity
Other Positions or Personnel that you interact with regularly to get your job done (Note: These can be internal or external to the organization)
Position / People that you Interact with Internal or External Purpose of Communication
Sales VP’s and Directors Internal Internal sales and marketing related needs
HR/Compensation Internal Global team compensation & goal setting
Strategic Marketing Personnel Internal BI Info & Strategic Planning needs
Finance Internal KPI tracking and measurement
Supply Chain / Operations Internal To facilitate customer deliveries and guide investments to support growth objectives
Knowledge, Experience and Behavioral Requirements
Proven track record in new business development and strategic account management with minimum 3 years of global account management preferred
Deep understanding of the electronics market included OEM and EMS / ODM structures and relationships
Experience developing short and long-term strategic growth plans and key performance metrics.
Prior use and strong commitment to strategic CRM tool sets, preferably Salesforce.com.
Extensive travel required as well as flexible for evening conference calls with global matrix team.
Experience working in a global matrix team environment with strong levels of cultural sensitivity.
Expertise with Excel, Access and other Microsoft Office products.
Proactive individual.Able to work with little supervision and drives new ideas and uses creativity to support the customer and grow sales.
Ability to perform effectively under aggressive timelines and a dynamic work environment.
Key Performance Indicators for Position / Role
Ability to meet or exceed set annual goals for the strategic accounts managed.
Capability to nurture and expand account relationships resulting in horizontal expansion across customer business units, yielding new business /organic growth revenue targets.
Continuous increase of Customer Satisfaction and Loyalty metrics within the strategic global account(s).
Educational & Personal Specifications
Degree in an Engineering discipline (preferably Mechanical)
5 Years of Fastening market experience or other mechanical component segment
The role is to be located in bay area to facilitate ease of customer visits and team collaboration
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