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Business Development Representative

Pittsburgh, PA, USA | Xerox Learning Services

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
    Business Development
  • Experience:
Job Description:
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Description & Requirements

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at and explore our commitment to diversity and inclusion.

AmCom, A Xerox Company is looking for an upbeat, motivated professionals to join our Business Development Representative Team working out of our Coraopolis, PA office; this is a hybrid opportunity in which individuals will spend time in the office and working from home. You will be responsible for inbound and/or outbound sales, customer service and sales support inquiries. This position is focused on initiating calls to grow already established accounts and generate incremental business through these customers as well as generate new business opportunities. 

Primary Responsibilities:

  • Conduct outbound calls in a sales capacity providing informed and accurate product, service, solution, and supply information to facilitate sales activity

  • Query callers to gather information by inquiring about potential product, service, solution, and supply needs

  • Communicate appropriate options focused on identified caller needs

  • Uses a computerized system to gather information, building caller profiles, and log outbound call activity.

  • Answer questions about products, services, solutions, and supplies or the company

  • Ask questions to understand customer requirements and close sales

  • Direct prospects to the outside sales team when needed

  • Enter and update customer information in the database

  • Take and process orders in an accurate manner

  • Handle objections

  • Go the “extra mile” to meet sales quota and facilitate future sales


  • Proven experience as an Inside Sales Representative or other sales / customer service role

  • Proven track record of successfully meeting sales quota, preferably over the phone

  • Good knowledge of relevant computer programs (e.g., Microsoft (MS) Outlook, Word, and Excel) and telephone systems

  • Ability to learn about products, services, solutions and supplies and describe / explain them to customers

  • Excellent communication and interpersonal skills

  • Composed and able to handle rejection

  • Outstanding negotiation skills with the ability to resolve issues and address objections

  • High school diploma and a bachelor’s degree is a plus

  • Results-driven, persistent, solid time management skills, follows-up, telephone sales skills, prospecting skills, motivation for sales, handles objections well, professional

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking. © 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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