CCO Team Member Engagement Lead
Round Rock, TX, USA | Dell
Functions:Consulting - Strategy
Job Description:74 people have viewed this job
Leading change agent driving customer advocacy in partnership with key regional and business stakeholders
Sets the strategic approach and plan for global team member engagement, serving our entire Dell Technologies team member base
Designs, build and executes key communication platforms with internal team member to amplify and educate team members on importance of customer advocacy and the efforts being driven across the globe.
Design and execute team member customer obsessed engagement programs that align to the organization’s culture, CX and brand promise.
Global ownership of key customer obsessed engagement program initiatives such as Executive Customer Outreach, Team Member Recognition, New Recruiting/Hire Training integration and Crowdsourcing
Ensures project results meet quality, reliability, milestones, and budget targets.Establish clear dashboard at a program and over-arching engagement level
Maintains awareness of industry trends, business conditions, and internal processes that may impact the project or program deliverables
Regularly communicates and presents findings at executive levels within the company and is seasoned in understanding the business impact of analytics
Continue to innovate and drive new ways for team members to engage with the CCO, each other and our customers
Essential Requirements • 8-10 years of experience in program/project management, Customer Experience,
Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
Polished written and oral communication skills
Creative, innovative, analytical and collaborative
Highly organized, design-minded and detail-oriented
Advocate of human-cantered or customer-centric experience design and used to working with multi-disciplinary teams to develop ideal customer experiences programs
Proven track record using research insights to inspire and create programs / new concepts that engage our team to delight customers
Located in Round Rock Texas
Background in CX/UX design/ Human Center Design/ Marketing
MBA , Master’s Degree in Marketing.