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Chief Claims Officer - Head Of Claims

Minneapolis, MN, USA | W. R. Berkley Corporation

  • Industry:
    Insurance - General
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    15-20 years
Job Description:
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The Vice President, Claims is responsible for the overall management and direction of the claims department.Equally as important, participation on the Executive Team, that establishes the strategic direction for the company and ensures the overall profitability and success of the company in the human services market.


Member of Executive Team

Proactive participation on Executive Team which establishes and executes the strategic direction of the company

Work closely with the CEO to discuss, evaluate, and implement strategic directions for the claims operation that supports the overall direction of the company

Establish solid relationships with other members of the Executive Team in order to improve team performance

Be able to clearly communicate strategic direction to both internal resources and outside partners and insureds

Overall Management of Claims Operation

Manage a team of claims professionals by establishing clear performance metrics

Implement strong policies and procedures designed to produce the desired results

Ensure the continual professional development of claims professionals on the team by coordinating both internal and external training and development opportunities

Develop and implement claim best practices for proper and consistent claim performance, compliance and achievement of business goals

Establish clear reserving standards and ensure that those standards are continually met

Identify issues and trends in the portfolio; take appropriate and/or corrective action where necessary; communicate trends to underwriters, insureds and brokers

Identify claims with significant exposure and take a more active role coordinating a strategy for an appropriate resolution

Coordinate with underwriting on current and proposed policy language and new markets to enter

Cultivate a departmental culture that excels in communication and collaboration

Drives the development, implementation and continuous planning, organizing and leading of all claim programs, metrics, processes, results and initiatives 

Develop Berkley Human Services into a “Thought Leader” within the human services marketplace

Proactively establish relationships with brokers and insureds in order to maximize the competitive advantage derived from the claims operation.

Develop and manage the reputation of BHS’s claims handling in the market

Attend industry conventions and events and become a sought out thought leader on developing issues

Attend marketing, account renewal, and reinsurance meetings as appropriate in order to communicate our claims handling philosophy and leading position in this area

Instill the above philosophies into all claims professionals at the company

Work closely with company’s loss control function to provide value-added services to our insureds that reduce our exposure to loss

Liaison to both internal and external partners of the company

Liaison with parent company, WR Berkley, on significant individual claims and trends identified in the overall portfolio

Communicate portfolio trends and potential solutions to underwriting and actuarial areas

Participate on quarterly performance calls with parent company in anticipation of earnings releases


Bachelor’s Degree required.

Advanced Degree strongly preferred.

Minimum of 15 years of experience in Commercial Casualty Claims, with a focus on the Human Services market.

Significant experience in progressive positions demonstrating technical, operations, and management skills in the claims area.

Experience in collaborating with an executive team.

Proven ability to improve organizational effectiveness as well as retain, hire, train and develop Claims professionals.

Strong interpersonal skills, and ability to communicate and manage well at all levels of the organization essential.

High level of integrity and dependability with a strong sense of urgency and results-orientation.

Technical proficiency is required.

Ability to travel.

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