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Chief Country Compliance Officer

Mumbai, India | Citi Private Bank

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    Legal / Compliance
  • Experience:
Job Description:
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Regulatory Management & Coordination:Supporting the Citi Country Officer (CCO) in the management and development of regulatory relationships. Coordinating as the key interface with regulators on compliance risk management issues and supervisory exam management matters. Providing same day notification of regulator correspondence to Citi Compliance Officer, Regulatory Liaison & Exam Management CCO and ICRM COO. Providing leadership, coordination and regular interaction with the country authorities on behalf of ICRM and the Citi franchise. Record regulator correspondence and minutes of regulator meetings on Citi system in line with the Global Regulatory Exam Management Governance and Process Standards. Ensuring prompt recording of, responses to, and escalation of regulatory queries, notices of violations and breaches, any forbearance, and concerns identified. Deliver to regulators and supervisors a valued interactive program of support and assurance in accordance with requirements and appropriate expectations on compliance issues, trends, themes, root cases and impacts relating to governance, regulatory risk management and internal control issues. The overall objective is to earn the regulator’s trust and to establish a strong, independent and professional regulatory relationship across the franchise.

Regulatory Inventory and Regulatory Change Management: Ensuring prompt identification, logging in, evaluation and formulation of a plan to address requirements arising from new and amended laws, regulations, rules and other requirements and expectations from regulatory and enforcement authorities. Ensuring that the regulatory change management requirements and processes, along with the regulatory control framework for existing requirements, are effectively operating within the countries with respect to the identification, impact assessment and implementation of all applicable laws, regulations, rules and related processes, controls and reporting that impact Citi activities in the jurisdiction. Provide oversight and guidance of the implementation of laws, regulations and rule (LRR) changes.Effectively manage compliance risk associated with regulatory changes by: ensuring a holistic approach to regulatory implementation; raising awareness around both emerging areas of elevated risk and where implementation is off-track or likely to lead to non-compliance, and providing credible challenge to the applicability, impact, and implementation plan; and verifying completeness of Citi’s regulatory inventory.

Policies, Standards and Procedures (PSPs): For all PSPs assigned to the role the holder (owner) is responsible for: Developing and maintaining policies that meet policy framework requirements; Reviewing and approving underlying policy including local country addenda and associated documents aligned to policies; Completing a stakeholder review and feedback process; Clear, complete, concise policy drafting; Completing policy committee approval requirements; Completing periodic review requirements; Reviewing/approving exception; Assessing and reporting on implementation status via policy effectiveness metrics, including exceptions, breaches, issues.

Anti-Money Laundering Compliance Risk Management (ACRM): Providing strategic direction, oversight, coordination and cooperation in respect of the country’s Anti-Money Laundering compliance risk management program. Partner closely and with the Country Head of ACRM to ensure a strong linkage between ICRM and ACRM.

Independent Compliance Risk Management (Program and Product/Service/Function focused*): Providing direction and oversight in supporting the ICRM teams in the country related to local requirements and the applicable extraterritorial laws, regulations, relevant Citi policies, standards, and global procedures.Deliver consistent application of program procedures and be accountable to program owners consistent with the ICRM methodology and CRM Framework.

*Programs include but are not limited to: Sanctions Screening; Anti Bribery; Privacy and Information Compliance; Third Party Management & Outsourcing; Employee Activities; Conduct Risk; Ethics; Surveillance, Compliance Assurance; Compliance Monitoring; Prudential Regulatory Compliance. Functions refer to Citi’s Second and Third Line functions outside of ICRM. Products and services are offered to clients of the Institutional Client Group (ICG) and Global Consumer Bank (GCB). 

ICRM Training: Ensuring that country elements of the ICRM global training plan are current and reflect local regulations while providing a fresh perspective on local trends and emerging regulation; ensuring that the training delivery method is tailored to the requirements of the subject matter and audience. Risk Mitigation and Issue Remediation: Work with management to ensure continued improvement in self-identification of issues, and appropriate escalation and monitoring processes to ensure timely and effective remediation to mitigate the Compliance Risk per ICRM Methodology and applicable policy. 

ICRM Operational Activity: Proactively leading the ICRM team to provide value added and timely compliance risk management direction, providing oversight of in-country delivery of ICRM programs (e.g., surveillance, monitoring, sanctions screening, assurance, etc.) to meet local regulatory requirements and expectations, as well as global key performance indicators. Developing team operational efficiency with the timely implementation of enhancements. Conducting and meeting required standards in the relevant Management Control Assessments.

Key Responsibilities Resources & Capabilities:

Management of Team: Championing a high performance environment and implementing a people strategy that attracts, retains, develops, embraces diversity and motivates teams (includes ICRM CSC colleagues) by fostering an inclusive work environment; communicating vision/values/business strategy and managing succession and development planning for the team.

Compliance Technology and Automation; Data, Metrics, and Analytics: Support ICRM efforts to enhance technology and automation across the function. Provide relevant information and materials related to data to enhance the development of enhanced metrics and analytics for compliance risk.

Compliance Transformation: Being the transformation leader in the country and being accountable ultimately to the Transformation Managing Director supporting the CSP to strengthen ICRM’s and Citi’s compliance risk management.



The successful candidate will have strong technical knowledge of compliance regulations and requirements, through at least 20 years of experience within a highly complex, global financial institution, regulator or related industry participant.Specifically, the successful candidate will have:

Credibility as a subject matter expert and experience of dealing with issues that have a high impact at all levels of the organization;

Experience of working with key country level regulators and industry associations;

Knowledge of local regulatory requirements and obligations and the ability to identify emerging compliance issues and themes;

An ability to influence senior business leaders on all compliance risk-related matters affecting the business.The individual should have the ability to independently challenge, when needed, while at the same time being supportive and solution-based and not being perceived as obstructive;

An ability to be “hands on” and “in the trenches” with the direct team, while also bringing a sense of strategic vision and a global sensibility to the function;

Ability to navigate and negotiate through conflicting demands to maintain focus on priority objectives while ensuring key stakeholders’ needs are met;

Strong team leadership, communication, interpersonal and management skills, with a track record of leading through change and the ability to effectively communicate the strategic vision to various stakeholder groups;

Effective negotiation skills, a proactive and “no surprises” approach in communicating issues and strength in sustaining independent views. Strong presentation and relationship management and influencing skills are essential;

The ability to thrive and execute in a complex, highly matrixed, global environment;

Fluency in English language required and local language proficiency preferred;

Bachelor’s Degree required. Preference for post graduate degree and/or recognized professional qualifications where applicable. Post Graduate degrees may include: JD, LLB, LLM, MBA, etc. Professional qualifications may include: CRMC or equivalent, CPA, ACA, CIA, CFA, ACAMS, etc.


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