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Chief Digital Officer, Wealth Management

Chicago, IL, USA | Northern Trust

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    15-20 years
Job Description:
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Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking to corporations, institutions, affluent families and individuals. For 130 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation. Northern Trust Wealth Management offers holistic wealth management services for affluent individuals and families, family offices, foundations and endowments, and privately held businesses. It is recognized for its innovative technology, service excellence and depth of expertise and ranks among the top 10 U.S. wealth managers, with $277 billion in assets under management as of March 2020. 

Northern Trust is seeking a digital transformation partner to join our Wealth Management Digital Transformation Team. The Chief Digital Officer for Wealth Management will bring extensive experience in the digital space, a combination of focus and agility, and the ability to drive teams, processes, and technology change in a dynamic and complex environment. The Chief Digital Officer for Wealth Management is ultimately responsible for the digital transformation, including build out of the digital capabilities and the full portfolio of digital change work. This position leads the work to develop the operating model and a successful implementation and transition to ensure that the Digital Services function is positioned to adapt to a rapidly changing and complex environment. This position requires great leadership skills, a belief in a non-hierarchical culture of collaboration, transparency, safety, and trust. Individual in this role must work with a focus on value creation, growth and serving customers with full ownership and accountability. Will set strategic direction on behalf of the company or business unit with a company-wide perspective, will lead a significant area of the company, such as a business line, function or region and will have primary accountability for the financial performance of a function that consists of multiple diverse areas/departments, or region. Sits on a business unit/corporate group leadership team and develops and executes strategic plans for own area and shapes the company strategy. This position ha significant impact on organizational or business performance.


Leads/manages the execution of and oversee the transition and implementation of the digital transformation / change efforts 

Partners with business leadership and IT to develop a high performing organization (Digital Factory) that continuously and sustainably, delivers value to its customers Use data analysis to understand the digital portfolio, measure impact and make informed decisions on product vision, strategy, and roadmap 

Builds key stakeholder relationships both within the company and externally to make sure the right things get priority and manage expectations 

Manages the Digital Services budget 

Partners with the business leadership and other senior stakeholders to cultivate a culture of collaboration, trust and continuous improvement where people can thrive 

Communicates with various stakeholders to ensure alignment of goals and secure the overall success of the program 

Ensures value-add of the program and adherence to time constraints to meet critical business needs 

Assumes ownership for the whole Operating Model 

Aligns the operating model (methods and processes) to create a successful organizational change and performance over time  

Assures that the Operating Model is enabling effective and customer centric tech development 

Analyze how people, teams, or whole parts of the organization, can be optimized to achieve results 

Direct the development of new or innovative solutions that optimize organizational and business performance 


Have a visionary and execution driven mindset 

Excellent oral and written communication skills, presentation skills and facilitation skills; ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists 

Form alliances and bring together multiple stakeholders, both internal and external to execute on a common mission 

Know how to attract and keep top talent from inside and outside of the organization 

Drive large scale digital transformation programs, including prioritization and planning, clarification of ownership, pro-active risk management etc. 

Understand core business processes and associated technical solutions 

Have a business and customer oriented mindset and is able to solve complex problems 

Challenge the status quo and find new solutions and drive out of the box ideas Identify interdependencies within a dynamic product landscape and complex organization and create awareness & common understanding around it 

Effectively lead people and teams (including of senior leaders and experts) Assure talent assignments within Digital Services that foster the company priorities as well as the individual development objectives, including empowering others to fail, learn, and grow “Roll up the sleeves” and seek to go outside comfort zone to learn – models leadership by ‘roaming the halls’; regular occurrence to be found in the team space 

Become a trusted advisor sought out frequently by business leaders and stakeholders for guidance and council 

Requires an in-depth knowledge of multiple organization functions’ contributions to achieving business objectives and applies in-depth knowledge of the economic, commercial and political issues that impact company and industry performance; anticipates industry trends 

Requires a broad and comprehensive understanding of theories and practices in multiple disciplines or a fast-changing discipline Influences a wide range of audiences and establishes collaborative relationships within the company or with external organizations 

Presents and defends complicated or delicate issues that have an important impact on business success


A minimum of 15 years work experience with at least 8 years of experience in digital strategy 

Proven track record of leading a successful digital transformation organization; Leading agile program at a large institution 

Advanced degree in business, technology or engineering Certifications in technology, data and analytics 

Previous responsibility forfull leadership responsibility for a major segment of the organization (business unit/corporate group or geography) and oversees managers performing diverse activities 

Shapes the company strategy 

About Northern Trust: Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners,

we serve the world’s most sophisticated clients using leading technology and exceptional service.  

Working with Us: As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve! We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. Build your career with us and apply today.

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