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Chief Digital Officer

San Antonio, TX, USA | SWBC

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
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Creates and delivers an enterprise digital strategy. The mission of the Chief Digital Officer is to innovate SWBC business lines by delivering the latest and best suited innovations in the Fintech and Instech arena. To do this, the Chief Digital Officer must effectively position the SWBC brand as providing a leading edge, comprehensive digital strategy.

A successful leader will be obsessed with the Financial Institution consumer digital experience and be able to influence SWBC to do the same. They must be able to lead transformations quickly and broadly, have a strong bias for action, be a thoughtful, creative thinker who gets things done. The Chief Digital Officer will expand the enterprise Fintech and Instech interfaces and integrations ensuring efficiency and effectiveness in SWBC digital solutions. The Chief Digital Officer will be responsible for an elite team of digital mavens who will lead, partner with divisional leadership, and implement digital solutions. This role will dually report to the EVP Financial Group Technology and the Chief Information Officer to ensure collaboration and a synergized technology roadmap.


Develop an overarching digital strategy across all customer segments, engaging consumers in new Fintech and Instech solutions.

Ability to develop, articulate, and lead strategic vision and transformation must be able to evangelize the organization to embrace an enterprise digital strategy.

Partner and collaborate with cross-functional partners including key stakeholders in the technology services organization, innovation hub, B2B and B2C experience, marketing, and strategy and operations to implement a coordinated digital road-map.

Must be able to drive people, process and technology change effectively in a dynamic and complex operating environment.


Bachelors Degree in Business from an accredited four-year college or university required.

Masters Degree in Business or MBA preferred.

Minimum of (5) years or more of experience in digital leadership, specifically geared towards consumer-facing digital experience in a digitally advanced enterprise.

Must have experience leading cross-functional teams. Preferably experience in a complex, highly regulated Financial Services industry.

Preferably will have experience leading digital transformation, or come from a pure play digital business.

Proficient Microsoft Office skills, including Outlook, Word, and Excel.

Excellent organizational skills.

Excellent verbal and written communication skills.

Must have excellent analytical, strategic conceptual thinking and consulting skills, strong influence and negotiation skills.

Must have some technical acumen, understand the art of the possible.

Must have some digital marketing experience.

Must be able to develop, articulate, and sell a corporate digital road-map and architecture.

Must be able to listen, interpret, and action feedback received from disparate customer groups.

Must have excellent comprehension of the challenges, trends, and opportunities in the digital industry.

Must be able to successfully communicate and gather consumer feedback to deliver design specifications and effectively deploy digital initiatives or solutions that achieve the desired results.

Able to explain digital concepts and technologies to business leaders, as well as business concepts to technologists.

Able to use basic office equipment, including copy machine, personal computer, and fax.

Able to type 35 WPM.

Able to travel locally or nationally by car or plane.

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