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Chief Information Officer Higher Ed

Jackson, MS, USA | Ellucian

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    7-10 years
Job Description:
59 people have viewed this job

 Maintains an exceptionally high level of responsiveness, and ongoing proactive contact with Client Executives, Ellucian Management, and site staff


• Develops a positive client relationship with customer employees such as Contract Administrator, Provost, and other key VIPs


• The CIO focuses on client liaison and strategic aspects of Higher Education activities at the client location


• Advises client on status of technologies at the institution relative to the client’s strategic goals and objectives


• Manages the day-to-day operations of the information technology department including; directing staff, who support administrative and/or academic computing, networking, user services, telecommunications and other information technology functions


• Assess and anticipates technology projects and recommends appropriate action and resources


• Identifies user needs, resolves problems and directs building of teams to work across all levels of the organization


• Establishes and directs the strategic and tactical goals, policies, and procedures for the information technology department


• Recommends and/or determines the institution’s long-term system needs and proposes hardware/software solutions to accomplish the institution’s business objectives and to support campus goals


• Coordinates, submits, reports, and manages problem resolution for all Federal and State requirements for student, personnel and financial records.


• Participates in the development of strategies and the completion of contract upgrades and renewals with Regional Managers and Vice Presidents.


• Recognizes, creates, and tracks value-added and ROI activities for client.


• Responsible for ensuring contract administration, extensions, and enhancements.


• Negotiates and maintains responsibility for managing various IT related vendor contracts.


• Assists with or creates requests for proposals for IT related projects.


• Prepares and submits required corporate reports in a timely manner.


• Implements company policy, methodologies, procedures and practices at site location.


• Responsible for hiring all company staff assigned to support a client’s information technology operations.


• Responsible for managing on-site personnel actions, staff training and development.


• Communicates regularly and effectively with Higher Education management on significant site issues, risks, opportunities, and general progress towards contractual and business goals.


• Manages complex technical projects and technical operating units.


What you will bring


• Bachelor’s degree; advanced degrees, strongly preferred


• 8 - 10 years of experience in the Information Technology field OR equivalent combination of education and experience leading IT strategic initiatives in a college or university environment


• Current knowledge in use and trends of technology in higher education


• Strong empathizing and empowerment abilities


• An innovative approach with an emphasis on bringing appropriate new capabilities to all areas across the organization.


• Ability to promote teamwork and collaboration between client and Ellucian staff


• Stress-management, time management, planning, and organization skills


• Strong understanding of Administrative/ERP Computing systems in Jenzabar


• Experience with or knowledge/certifications in service provision best practices (e.g., ITIL) and project management (PMI) preferred


• Experience preferred in higher education.


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