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Chief Nursing Officer

Mocksville, NC, USA | Wake Forest

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
Job Description:
65 people have viewed this job

Responsible for providing oversight of nursing care in all assigned areas for Davie Medical Center of Wake Forest Baptist Health. The Chief Nursing Officer(CNO) directs all operations of patient services in assigned areas and may also be responsible for other clinical and administrative operations such as Imaging Services, Lab Services, etc.


  • Graduation from an accredited College of Nursing

  • Master's degree from an accredited program in a specialty such as Nursing, Public Health, Health Administration, or Business Administration required

  • Doctorate (DNP or PhD) in Nursing required. DNP preferred.

  • Master's degree in Business or Healthcare Administration desirable.

  •  All degrees must be from accredited colleges or universities.

  • Continuing education of 30 hours or more annually.

  • Five years of progressive managerial experience, preferably at the Director level or above in an Academic Medical Center. Demonstrated achievement of high quality and cost-effective clinical outcomes.


  • Ability to provide strategic leadership for nursing practice and operations

  • Ability to serve as a change agent, assisting all staff in understanding the importance, necessity, impact and process of change Knowledge of theories and strategies of management

  • Knowledge of the principles of the organization


Direct reporting to assigned vertical entity President, Davie Medical Center with matrix reporting to the System Chief Nurse Executive (CNE).


Current Registered Nurse (RN) licensure in good standing in the State of North Carolina. Certification in area of specialty or clinical administration required within one year of hire.


1. Exemplifies the WFBMC Values and Code of Conduct, while identifying compliance risk through department led risk assessments, system monitoring, and periodic audits, and reporting any identified violation to Legal Services and Corporate Compliance Departments. Ensures immediate action is taken on any issues identified through a self-assessment or by Legal Services or Corporate Compliance; that policies are developed or revised as necessary; and that efforts are made to ensure a positive and compliant work environment for all employees.

2. Demonstrates leadership in the areas of: Health system integration, clinical quality and patient safety, human resources,financial management,strategic and operational planning, institutional support and representation, and customer service

3. Provides leadership in resource development and management while acquiring and allocating human, material and financial resources for specific functions and processes. Represents the hospital in the establishments of provisions for clinical experiences for students, including responsibility for setting appropriate guidelines and the approval of written agreements for such affiliations. Collaborates with Human Resources Department on the recruitment and retention of staff in all reporting departments. Serves as a professional role model and mentor to motivate, develop, and recruit, and retain future nurse administrators and clinical leaders.

4. Plans, develops and implements approved operational and capital budgets for nursing departments r. Identifies areas of need, determines feasibility, and makes appropriate recommendations in all operational areas. Fiscal management responsibilities include reviewing and planning goals for each department, and facilitating the development and divisional goals, which are congruent with institutional goals. Ensures that procedures and controls are employed by each department and analyzes, develops and monitors corrective action plans to meet established fiscal goals.

5. In conjunction with the President,System CNE, and Clinical Operations, develops long-range strategic plans and goals. Additionally, in concert with other nursing and clinical leaders, participates with the governing board, medical staff, and management to plan, promote, and conduct organization wide performance improvement activities. Participates in preparation and presentation of issues to the Board of Trustees, Medical Executive Committees and other entities as assigned. Reviews and evaluates the implications of proposed long- and short-term goals and strategic objectives. Responsible for the overall planning and development of women's and children's programs, the development and monitoring of standards, the quality assurance program, research, and educational activities.

6. Ensures direction and oversight of clinical functions and activities for all units, programs, procedural areas, and outpatient multi-specialty clinics. Provides leadership in critical thinking, conflict management, and problem solving. Facilitates the development of policies and procedures, which affect clinical practice, including collaboration with medical, administrative or department head colleagues, as appropriate, in the development and approval of such policies and procedures. Facilitates the Professional Governance process for all areas in which nursing is practiced.

7. Provides continuous quality improvement using quality indicators to initiate and drive organizational change in an evolving cycle of continuous improvement. Maintains compliance with hospital, regulatory, and Joint Commission guidelines and adherence to quality improvement standards in effective patient care. Is actively engaged in continuous quality improvement as a member of assigned quality and safety oversight committees. Monitors and manages key Performance Indicators for targeted areas including but not limited to: handwashing, hospital acquired conditions, and nursing sensitive indicators.

8. Builds and maintains collaborative partnerships both within and outside the institution. Such relationships include other CNOs, Directors of Nursing, medical staff, hospital administrative staff and department heads, community health and education agencies, and other agencies relating to health care on a local, state and national basis. Partners with Finance and other operating groups to facilitate the smooth delivery of key deliverables. The CNO may serve on a number of standing committees and councils.

9. Instills a culture where opportunities are available for consumer input into healthcare decisions and policy development. Participates in planning, monitoring, and evaluating efforts to improve patient engagement, satisfaction and perception of care.

10. Functions as a professional manager of resources and environment, as well as a facilitator of the clinical practice of nursing and operations. Provision is made for the development of activities and standards, which assure that plans of care are made for each patient in accordance with the age and development needs of the patient and with the medical plan of care. Department policy and organizational goals and objectives provide the framework for these activities. The CNO is responsible for all aspects of nursing and clinical care.

11. Demonstrates organizational commitment, ethical and professional behavior by serving as a role model for hospital values to staff, physicians and patients. Maintains appropriate confidentiality of privileged information. Participates in activities to promote professional growth and development.


  •  Excellent verbal and written communication skills

  •  Ability to establish and maintain strong physician relationship skills

  • Knowledge and skill in human resources management

  • Knowledge and skill in facilitation of groups to consensus

  • Proven skill in coaching and developing others

  • Ability to analyze and execute decisions in a timely manner

  • Negotiation and conflict resolution

  • Organizational behavior and development

  • Management systems and processes

  • Nursing practice standards

  • Clinical practice guidelines and best practices

  •  Nursing research and scholarly activities

  • Law, regulation, and ethics (FAA, DOT, NTSB, Mental Health, Child Abuse, DHHS, CMS)

  • Consumer health issues

  • Customer service; patient perception of care

  • Health care evaluation and outcome measure

  • Fiscal management and finance

  • Strategic visioning and planning

  • Flexibility and ability to respond quickly in a changing environment

  • Ability to function effectively under stressful conditions and difficult situations

  • Ability to work effectively with the teams


  • Clean, well lit, and comfortable climate

  • Contact with patients/families under wide variety of circumstances

  • Subject to highly stressful situations

  • Moderate noise environment

  • Possible exposure to infectious and contagious diseases

  • Possible exposure to radiation hazards

  • Exposure to housekeeping/cleaning agents/chemicals

  • Subject to many interruptions

  • Subject to irregular hours

Enterprise Leadership Imperatives:

Thinks Critically and Strategically

  •  Recognizes the strategic issues facing their areas of responsibility and Atrium Health as a whole.

  •  Engages in rigorous problem definition, data collection, and analysis, then makes well-informed decisions in a timely manner.

  •  Connects the dots in complex business situations and distills their essence into actionable insights.

  •  Sees the big picture and has a long-term perspective, while balancing it against short-term realities.

  •  Identifies potential scenarios, assesses risks and ways to mitigate them, and charts the best path forward.

Envisions and Enacts the Future

  •  Creates a compelling vision of an achievable future.

  •  Communicates simply and powerfully why change is necessary.

  •  Mobilizes people and organizational resources to realize their vision.

  •  Catalyzes innovation and builds adaptive capabilities.

  •  Is a committed steward of the Atrium Health culture.

Connects and Collaborates Across and Beyond Atrium Health

  •  Recognizes the critical importance of integration and collaboration in achieving high performance.

  •  Convenes and nurtures cross-system teams, and works effectively in the “white spaces.”

  •  Seeks win-win outcomes and puts the well-being of the patient and the overall organization first.

  •  Leads effectively across cultures.

Builds and Leads Inclusive, High-performing Leadership Teams

  •  Understands the value of diversity in teams and seeks to get the best out of all people.

  •  Gets the right people in the right roles, then aligns and energizes them to achieve excellence.

  •  Establishes trust and creates a culture of psychological safety to enable candid debate.

  •  Builds consensus; decides when necessary.

  •  Delivers outstanding results through others.

Understands and Shapes the External Environment

  •  Is deeply knowledgeable about patient needs, the Atrium Health business model, and the competitive, political and social environments in which the organization operates.

  •  Understands the importance of actively engaging with and shaping these environments.

  •  Identifies, assesses and builds relationships with key stakeholders.

  •  Is proactive in identifying potential threats and opportunities and adapts rapidly in the face of changing circumstances.

  •  Mobilizes and directs supporting capabilities in public affairs, communications and government relations to achieve desired outcomes.

Builds Talent for and Across the System

  •  Demonstrates personal accountability for developing future generations of Atrium Health leaders who reflect the diversity of the communities we serve.

  •  Engages actively with colleagues in assessing and developing executive talent, focusing both on competencies and character.

  •  Identifies future skillset needs, then recruits and develops people to meet those needs.

  •  Invests time in coaching and mentoring high-potentials for success.

  •  Is a role model, embodying the best of Atrium Health’s culture.

About Us

Wake Forest Baptist Health and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina and part of Atrium Health Enterprise. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

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