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Chief Operating Officer AUM

London, United Kingdom | Aon

  • Industry:
    HR / Recruitment Services
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
Job Description:
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Purpose of Role:

Responsible for the operational leadership, development and execution of policy and practice in relation to the AUM business.Support achievement of plans and build platform for growth and continuous improvement.

Key member of the Business Unit Executive team who will:

§ take responsibility for ensuring the AUM Business delivers and sustainably improves upon their key operational, compliance and risk measures

§ works effectively with senior leaders within the business and functions (e.g. Aon Business Services, Finance and Human Resources)

§ support development of the strategy and implementation plans with Business and Operational Leadership

§ sponsor or oversee the Implementation of agreed operational, IT, and Real Estate plans, ensuring the appropriate level of change management occurred

§ develop a fit for purpose IT and eCommerce strategy. Ensure a framework is in place to enable and support high quality rapid product development

§ personally support the Business Unit Leaders in the execution of key activities, which are of strategic or financial importance to the firm (e.g. Talent reviews, attendance at MBR)

Key Accountabilities

§ Design and implementation of an effective Target Operating Model

§ Leadership of operations and IT functions within the BU

§ Provide a meaningful contribution to the AUM Executive Committee, including on strategy development and implementation

§ Ensure identified and approved change projects are delivered appropriately

§ Sponsor and drive the delivery of digital initiatives, ensuring profitable high quality technology enabled insurance product solutions are created within AUM

§ Be responsible for the development of an effective MI suite and reporting suite to carriers/regulators

§ Be responsible for the ongoing development and execution of appropriate compliance and risk frameworks/controls

§ Review and update the businesses credit control and fiduciary processes

§ Identify strategies to drive efficiency, improve margin and resource utilisation across the business

§ Ensure clear location and utilisation plans are in place and future needs considered and communicated. Create a forum to capture colleague feedback for potential working environment improvements

§ Devise and where approved implement initiatives to reduce expense

§ Ensure an effective business continuity plan is in place across locations

§ Manage unforeseen operational issues and events effectively and within a timely fashion to reduce risk e.g. investigations, control failures

§ Ensure that processes, procedures and measures are in place for monitoring and maintaining standards of business conduct consistent with the legislative and regulatory requirements

§ Responsible for working in accordance with the FCA Risk Management Framework, and compliance with the Aon UK and corporate policies, including participation in the management of risks (including completion of mandatory training) that may adversely affect the business, interests or reputation of any Group Company

Knowledge And Skills

§ A self-starter who is comfortable with defining and delivering outcomes in a fast moving environment

§ Strong understandingand experience of change management principles and approaches

§ A strong analytical curiosity with a desire to improve business outcomes

§ Ability to identify, construct and present cost benefit analyses to enable effective decision making

§ Strong interpersonal skills – able to communicate well across organisational levels

§ Upholds and demonstrates leadership values

§ Enthusiastic team player with strong relationship and empathy building skills

Experienced Required

§ Good understanding of the Insurance Industry, ideally underwriting operations and/or MGAs

§ Strong track record in change management and operational improvement or process re-engineering

§ A track record of operating successfully in a regulated environment and with a good understanding of risk management, legal and compliance issues

§ Experience of introducing new systems and new working practices into a business on time and on budget

Aon Leadership Behaviours

Client Value: 

§ Proven record of creating value for clients with best solutions;

§ Acts on initiative when looking for new markets, demonstrating the ability to think laterally and to operate without the need for constant supervision;

§ Builds trusted relationships with clients and colleagues;

§ Proven record of designing client-centric service processes;

Unmatched Teams:

§ Fosters relationships that lead to client and business success;

§ Believes in and holds direct reports accountable for high performance;

§ Sets and communicates team objectives, timelines and ownership;

§ Coaches individuals to achieve high performance;

§ Leads by example in knowledge and best practice sharing across lines of business.


§ Creates a culture of commitment to continuous improvement;

§ Uses competitive intelligence to develop and adjust strategies;


§ Sets priorities to maximise high value activities and outcomes;

§ Uses client, financial and operational data to direct resources – making resource allowance decisions to maximise effectiveness;

§ Focuses on initiatives that drive continuous improvement in margin;

§ The ability to solve problems, take decisions and implement to completion;

§ Demonstrate flexibility of thought to the extent that plans can be adjusted as performance dictates.

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