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Chief Operating Officer

Crown Point, IN, USA | YMCA

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
Job Description:
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The Chief Operating Officer is directly responsible for developing and executing the operational strategies necessary to achieve the mission-focused goals and objectives developed by the Chief Executive Officer (CEO) and the board. The role of the COO is to ensure the planning, implementation, management and oversight of all Crossroads YMCA branch operations.

The incumbent will ensure an operational budget through sustainable membership and program revenue growth and purposeful expense management. This role drives innovation, fosters collaborations and will position the Y as the catalyst for transforming lives and strengthening communities in Northwest Indiana and the surrounding areas.

The COO is accountable for the success of each of these operating units including membership, program development, volunteer recruitment, staff supervision, community relations, collaborations, budgeting and financial results.

The Community

Crown Point, IN is 45 minutes outside of Chicago, IL with a population of 28,952. It is located in Lake County and it is one of the best places to live in Indiana. Living in Crown Point offers residents a sparse suburban feel, but if you want to get that city feel, it is a short drive to Chicago. Crown Point has many parks, as well as being in close proximity to the Indiana State Dunes and Lake Michigan. Many young professionals and retirees live in Crown Point and the public schools are highly rated.

Our Crossroads YMCA consists of four separate branches, located in Crown Point, Griffith, Hammond and Whiting. Crossroads is expanding and has made several improvements over the past several years:

2010: The Southlake Family YMCA merged with the Hammond Family YMCA and officially became the Crossroads YMCA

2011: Our Griffith Branch was opened

2015: Our Whiting Branch was opened

2019: We completed an addition onto Southlake YMCA and renovated The Hammond YMCA. The Southlake YMCA was re-named the Dean and Barbara White Southlake YMCA as a result of the White Family’s significant donations.


Along with a competitive salary, The Crossroads YMCA offers a range of benefits that represent a significant part of the total compensation package. These benefits include: 403 (b) savings plan; excellent health benefits including medical, dental, vision, life and disability insurance; paid time off; paid holidays; and paid bereavement.


Requires a minimum of a Bachelor s Degree in Management, Business Administration, Non-Profit Management, or related field; Master’s degree preferred.

YMCA Multi-Team Leader minimum certification required or Organizational Leader Certification preferred (or ability to obtain within 2 years from hire).

Five or more years of professional experience at the Executive Director level in the YMCA or another nonprofit preferred

Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices.

Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.

Proven success in planning and implementing budgets and fiscal resources of $6M or greater.

Ability to relate and communicate effectively to diverse groups of people from all social and economic segments of the community.

Record of accomplishment of building authentic, constructive relationships with others.

Proficient in Microsoft Office and the ability to quickly learn other software programs.

COO must live in the Association’s service area. Relocation assistance is negotiable.

Essential Functions

Supervises Branch Executive Directors, and supports facilities directors to assure sound operations and successful ongoing maintenance. Provides leadership and direction to the branches by coaching branch executives. Models relationship-building skills (including Listen First) in all interactions with staff, volunteers, members, and the community.

Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled.

Participate in the strategic planning process for the association

Create, develop and implement operational and training plans to continually improve service to members and community.

Participate along with the Facilities Directors to manage the risk management audit and implement the necessary risk management action plan

Responsible for Annual Community Campaign efforts (recruiting, exceeding goals, etc.).

Ensures the operational growth of the YMCA through program expansion, member recruitment and retention, pricing strategies, new site development, and collaborations.

Identifies potential areas for branch cooperative programming to accomplish YMCA goals, and works with staff groups to develop and implement programs. Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.

Provides reports to committees, the Board of Directors and the CEO.

Actively supports and assists with Branch board recruitment and engagement including relationship management aspects, recruitment and retention.

Represents YMCA on Association-wide initiatives and strategic programming as requested.

Manages relationships both internally and externally, supporting branch and organizational goals.

Assists the CEO in the planning and formulation of the long range goals of the organization.

Develops and directs high quality member recruitment and engagement, which support the Associations’ mission, goals and strategic plan.

Partners with the board of directors and community leaders to ensure the Y is identifying and meeting community needs effectively.

Evaluates current systems and procedures for operations management addressing deficiencies when necessary and implementing new procedures where needed.

Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.

Accepts additional assignments as deemed appropriate, within the scope of the job description.

Cause-Driven Leadership® Competencies

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications

1. YMCA Multi-Team Leader minimum certification required or Organizational Leader certification preferred (or ability to obtain within 1 year from hire).

2. Must be CPR certified or be able to obtain certification within 30 days from hire.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.

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