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Chief Operating Officer

Denver, CO, USA | Feeding America

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
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The Chief Operating Officer is responsible for providing strategic leadership and vision for Food Bank of the Rockies’ Operations and Programs areas including the direct or indirect leadership of nearly 70 team members including warehouse, distribution, inventory, receiving, safety, transportation, agency relations, government commodity programs, kids’ and older adult programs, outreach, nutrition, and food sourcing at both Denver facilities, Wyoming, and Western Slope. The COO establishes and tracks against ambitious organizational metrics that exemplify food banking and broader industry best practices. The COO works in partnership with the CEO and Leadership Team to set a vision for, implement and monitor the strategic plan with customer service, team engagement, efficiency, internal and external customer service, and ultimately the needs of those we serve at the core of all decision making.

Job responsibilities

Essential Functions

 Drive strategic goal setting and management by objective for all Operations and Programs areas and activities.

 Serve as an exemplary organizational leader and member of the Leadership Team, providing leadership in decision-making, vision building and strategic guidance in all areas of Food Bank of the Rockies that pertain to Operations and Programs.

 Provide leadership and oversight of Food Bank of the Rockies’ distribution and warehousing of food in keeping with Feeding America’s, AIB and other food safety guidelines and exemplifying best practices regarding efficiency, customer service, space utilization, and minimizing waste.

 Oversee food procurement, including donated and purchased food, with customer service and needs of those ultimately receiving the food at the forefront

 Build and maintain organizational value of customer service with agency partners by assessing needs and providing reliable and exemplary customer service

 Ensure the smooth operation of food warehousing and distribution systems, as well as transportation and logistics.

 Develop and manage Operations and Programs budgets, exercising strong working knowledge and sound judgment of organizational levers impacting expenses and revenue and ROIs of various activities, and programs

 Formulate and manage agency support fee structure with customer service, transparency, and communication as central drivers

 Build and maintain strong knowledge, and Programs/Operations use, of technology to increase accuracies and efficiencies and ensure smooth operations.

 Develop and oversee the systems necessary to assure confidentiality of client, partner agency, and donor data.

 Ascertain and develop key operational metrics throughout Operations and Programs departments to ensure that we are tracking against the right goals to measure success.

 Identify the need for, develop, and ensure the success of key collaborations that impact Operations or Programs to increase efficiencies, build Food Bank of the Rockies as a community leader, and fulfill strategic objectives.

 Position self as a strong leader throughout Food Bank of the Rockies by working cooperatively, listening, responding, and developing organizational potential through the power of the Operations and Programs teams.

 Create and sustain an organizational culture of safe and secure food handling, warehousing, and distribution.

 Build and sustain an organizational culture of workplace safety including compliance of all OSHA, DOT, Feeding America, and other standards including strong team engagement.

 Build and maintain a culture of strong cross-departmental communication and collaboration to benefit the Operations, Programs, and our partner agencies.

 Build both paid and volunteer staff into an effective team to work toward Food Bank of the Rockies’ mission and goals.

 Lead Operations and Programs teams with an eye toward continuous improvement.

 Invest self and team in continual learning with Feeding America, other food bank organizations, and other experts in the community to enhance and further Food Bank of the Rockies’ work and strategic directions.

 Lead through influence with the ability to prioritize and communicate to staff about key objectives necessary to achieve organizational goals and build organization-wide buy-in.

 Ensure communication and information flow within Programs and Operations and between departments in the organization.

 Oversee facility and asset management with priorities as safety, look and feel of building, and future needs.

 Lead and drive business continuity and disaster relief plans, in collaboration with other team members.

 Other duties as assigned

Management Skills

 Leads through influence; ability to prioritize and communicate with staff about key objectives necessary to achieve organizational goals.

 Balanced strategic thinking and strong operator; highly results-oriented.

 Innovative and forward-thinking; listens for emerging trends from staff and community; able to translate new ideas into action.

 Excellent relationship building skills with the ability to communicate and work effectively with a wide variety of internal and external stakeholders.

 Strong business acumen and ability to contribute to strategy and operations; use the understanding of key business goals and strategies to deliver on the mission.

 A sense of humor and the personal qualities of integrity, entrepreneurial spirit, calm under fire, and commitment to striving for continuous improvement.

 Ability to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.

 Ability to delegate work assignments, providing authority to work independently and set expectations.

 Ability to motivate others to perform well and accept feedback from others.

 Willingness to make decisions; exhibits sound and accurate judgment and makes timely decisions.

Language Ability

 Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations.

 Ability to write reports, business correspondence, and standard operating procedures.

 Ability to effectively present information and respond to questions from groups, managers, agencies, customers, and the general public.


 Excellent written and oral communication skills with the ability to relate well to all levels of Food Bank of the Rockies, ability to build appropriate rapport, ability to build constructive and effective relationships.

 Demonstrates group presentation skills and conducts productive meetings.

 Excellent interpersonal skills, including the ability to effectively coach and mentor team members; collaborate and build relationships, and leverage resources within the function and across the organization to achieve desired outcomes.

 Ability to communicate the branded message internally (mission, vision, values).

 Ability to read, write, speak and understand the English language fluently, and communicate verbally and in writing at a professional level

Computer Skills

 Strong technical skills with the ability to utilize various technology and learn new technology quickly.

 Experience with CERES (order processing and inventory management system) a plus COO 2019

Education and Experience:

 Bachelor’s degree in a related field with advanced degree preferable; or equivalent work-related experience.

 Minimum 10 years of prior management experience in operational roles.

 Five years’ experience in managing, or working closely with, various and complex Program areas preferred.

 Demonstrated senior leadership and budget planning experience in complex organizations.

 Five years’ experience with distribution/logistics systems preferred.

 Experience with food distribution preferred.

 Prior experience working with low-income communities preferred

 Bilingual (Spanish/English) a plus

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