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Chief Operating Officer

New York, NY, USA | Redesign Health

  • Industry:
    Wellness / Fitness / Spa
  • Position Type:
  • Functions:
    General Management
    Strategy
    Biotech/R&D/Science
  • Experience:
    10-12 years
Job Description:
54 people have viewed this job

About The Job 


Our stealth child mental health company is on a mission to broaden access to quality, affordable, and evidence based mental health services for children aged 4 to 19 and their families. Today, 50% of children in the US with a mental health issue do not receive care, and 60% of US counties do not have even a single practicing psychiatrist. This is a massive area of need, impacting 17M children in the United States with a TAM greater than $50B.  


The company vision is to create an integrated set of support resources to understand, assess, diagnose and treat mental health challenges through digital tools and access to virtual clinicians. The company is partnered with the industry leading child psychotherapy non-profit institution in the US, who will help to build its clinical protocols, train its providers, and create proprietary content.


As COO of this stealth venture, you will be our operational leader as we build and launch our business in children’s and adolescent mental health.


What you’ll do:


• Build and own the operational design for effective service delivery across key activities including clinician recruiting, credentialing, patient acquisition, matching and scheduling, revenue cycle management, and customer service. Own provider and user excellence. 


• Collaborate with and operationalize clinical protocols from our clinical partners


• Drive continuous improvements in core operating metrics


• Regularly partner and communicate with the CEO, operating partner, and leadership team on operational priorities to scale the business 


• Collaborate with the engineering and product teams to ensure the technology platform seamlessly integrates with the operations of the business 


• Own and drive rollout plan for expansion and partnerships with payors, providers and other stakeholders 


• Develop and maintain omni channel communication and customer service tools and infrastructure 


• Identify and protocolize core customer and therapist needs into a scalable operation


• Build and scale a team of distributed or semi-distributed of operational specialists


• Structure a clinical recruiting framework to retain & develop world-class talent


• Establish and maintain an accurate and fully compliant clinical structure


• Implement clinician and customer satisfaction measures to ensure that the company is delivering on its mission


What you’ll need:


Background


• 10+ years of executive-level experience in a high-growth organization - you understand how to evaluate & prioritize both user needs to develop thoughtful operational plans and how to build and motivate teams to achieve business goals


• Experience building operational excellence ideally managing complex clinical operations


Skills:


• Customer Focus. You gain insight into customer needs and identify opportunities that benefit the customer. You build and deliver solutions that meet customer expectations while establishing and maintaining effective customer relationships. You build strong customer relationships and deliver customer-centric solutions.


• Drives Results. You have a strong bottom-line orientation and persist in accomplishing objectives despite obstacles and setbacks. You have a track record of exceeding goals successfully and push yourself to help others achieve results. You consistently achieve results, even under tough circumstances.


• Interpersonal Savvy. You relate comfortably with people across levels, functions, culture, and geography. You act with diplomacy and tact. You build rapport in an open, friendly, and accepting way and build constructive relationships with people both similar and different to self. You pick up on interpersonal and group dynamics and relate openly and comfortably with diverse groups of people.


• Learn Continuously. We place a high priority on developing ourselves and our teams: Teammates don’t get promoted or noted for exceptional performance if they don’t invest in themselves and their team. We don’t hide our errors and failures. We share and study them so others can learn from them and improve. We don't just follow rules and processes blindly. We are inquisitive and always ask whether our actions are making things better or worse. We don’t micromanage. We look to keep people motivated through the creation of autonomy, mastery, and purpose. We give and accept feedback as-is, not getting defensive about the content being delivered. We communicate proactively to teammates if their performance and skills are not up to the level required. We request feedback from teammates and co-founders proactively; not waiting until review time or when it’s given. We are not check-the-box learners; opting instead to develop mastery at the skills that are relevant for our jobs. If we don't know something, we try to find someone who does.


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