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Chief Operating Officer

Washington, DC, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
  • Experience:
    15-20 years
Job Description:
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The Chief Operating Officer will be responsible for overseeing the coordinated implementation and management of all systems at CBA related to organizational development, talent management, compliance and risk management, information technology and other operations. The COO will also be a key communicator within CBA, ensuring that policies and procedures are understood and consistently applied, and that CBA’s organizational values and commitment to diversity, equity, and inclusion are reflected in all its systems. The COO’s experience in organizational development will help to bring cohesion and strategy, while centering a culture of equity, to CBA as it grows. This is an extremely collaborative position that requires a dynamic and enthusiastic individual who is adept in fast-paced environments, and has the personal and professional presence and maturity required to help effectively lead and manage a passionate and driven staff. The COO is an integral part of the Executive Team and will collaborate closely with them on a daily basis. The COO supervises the operations and organizational development, people/talent management, and grants management teams

Essential Duties:

Business Operations, Continuity and Continuous Improvement (55%)

·General Administration and Operations:

oOversee the coordination of annual operations planning.

oStrategize with CPO and CFO on business development goals, projections, and growth.

oCoordinate closely with CPO to manage current business systems and continuity related to member and stakeholder and program/project information flow and accountability, billing, and internal communications.

oRegularly analyze CBA’s current business structure and effectiveness. Work with the team to continuously assess relevant next level of information technology and process efficiencies that support the growth of CBA’s services, programs, and the organization overall.

oManage outsourced capacity through vendor contracts.

·Grants Management

oOversee routine fundraising and ensure that proposals and reports are produced in a timely manner and compliant with funder requirements. Ensure the timely collection and integration of information for fundraising across functional areas.

oManage and improve upon systems for grants tracking and management within Salesforce and outside of the CRM to create implementation efficiencies, ensure deliverables are met and documented, and record and centralize access to relevant information for staff working on grants as well as institutional memory purposes.

·Compliance and Risk Mitigation:

o Ensure that CBA’s data and cybersecurity policies and procedures are up-to-date and meticulously followed by staff and vendors.

o Oversee the ongoing documentation and implementation, including relevant updates, of all organization policies and procedures.

o Execute contracts and agreements that sustain CBA’s current and planned growth.

o Supervise external legal providers.

o Analyze and monitor insurance coverages to mitigate risks; ensure that organizational plans for business interruptions or emergencies are in place and understood.

o Assess and monitor the physical DC office environment to ensure the safety and wellbeing of staff at all times.

Organizational and Staff Development (40%)

·Lead and oversee CBA’s efforts to cultivate, center, and institutionalize (through policies and procedures but also unwritten practices) Diversity, Equity, and Inclusion support from consultants, staff, and Board.

·Foster an assets-oriented and results-based, human centered culture for staff that is reflected in CBA’s relevant policies and procedures, and unwritten practices, for recruitment, onboarding, professional development, internal advancement, and retention, cross-pollination, employee engagement, integrity, teamwork, and accountability.

·Develop and maintain staffing plans, job descriptions, performance standards, professional development, and internal advancement opportunities for all team members, interns, and consultants.

·Work with consultants, the Executive Team, and the Team and Organizational Building Initiative (TOBI) Committee to improve CBA’s approach to performance management and growth.

·Work with CEO to facilitate annual organizational/team goal-setting process.

·Lead and administer the annual performance management process that establishes, measures, and evaluates progress against goals for the organization, teams, and individual staff.

·Develop and oversee implementation of internal business and strategic planning processes and plans with specific focus on systems, policies, and talent management.

·Provide a strong day-to-day leadership presence. Serve as the go-to leadership contact for staff when the CEO is out of the office.

Other duties as necessary (5%)

Qualifications and Essential Skills


·At least 15-20 years of professional experience and 5-10 years in senior leadership roles.

·Demonstrated experience managing growing organizations; exceptional interpersonal and communication skills; understanding of organizational development and change management.

·Focused on outcomes and results, understanding what resources are needed to reach organizational goals, and create plans to overcome challenges and setbacks.

·Ability to multi-task in a fast-paced and dynamic workplace.

·Track record of establishing and maintaining relationships with staff at all levels. Must have experience addressing concerns, managing overall organizational priorities, and ensuring initiatives are communicated promptly and completely with all relevant staff.

·Passion for CBA’s mission, with a commitment to helping community development organizations open doors for low-income individuals to build credit and gain improved financial access.

·Travel required (approx. 5% domestic as feasible).

·Computer Skills: Because CBA is a fast-paced organization with staff located at our DC headquarters and remotely across the country, we rely on cloud-based software including Office 365, SharePoint, Teams, Slack, Zoom, and other platforms to communicate and work collaboratively. High proficiency with computers and these or similar systems/platforms or the ability to get up to speed with them quickly is essential.


·Master’s degree preferred, but exceptional candidates without a degree will be considered.

·Experience in financial asset building/financial services/financial capability or related field.

·Exposure to credit building, credit-related education, and direct service.

·Ability to thrive in a highly collaborative environment.

·Knowledge of Salesforce a plus.

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