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Chief Program Officer

New York City, NY, USA | Leading Non-Profit / Social Enterprise Company

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Project Management
  • Experience:
    5-7 years
Job Description:
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The Chief Program Officer will provide leadership for a team of 80+ full-time staff and many part-time staff, and oversight of all aspects of PwC's programs, with a priority on team-building, talent development, and relationship-building. Building on the strong work of the current CPO, the incoming leader will continue to strengthen and refine the existing program model, with particular attention to applying a racial justice or racial equity approach to inform ongoing development; provide skilled leadership and clinical guidance to the team; and lead the exploration of new programmatic opportunities.

The Chief Program Officer reports to the CEO/Executive Director, serves as a key member of an executive team of five, and collaborates closely with other organizational leaders, including the talent, data, finance, and development teams. The position is based in PwC's main office in lower Manhattan near City Hall, overseeing staff in schools across the city. This role provides an extraordinary opportunity for a talented leader to shape and develop programs and work with a passionate and committed team, in an organization with a strong program, an excellent reputation, a committed board of directors, and a history of successful fundraising. The board and staff leadership see this role as a key position at a time of great opportunity.  

The ideal candidate has experience managing large programs and teams, in a school-based setting or other complex or multi-site organizational structure in which they have needed to engage a wide range of stakeholders and to support program staff doing very difficult work. They will also bring deep knowledge of racial justice issues and equity in social work service delivery, as well as the ability to develop new programming and innovations to the PwC model. Above all, this is a role providing leadership, inspiration, and support to PwC's largest team, staff who are dedicated to their very difficult, critical work in schools. 

Key responsibilities:

Program management and development

·Continue to build research-informed and evidence-based practices and resources for all tiers of school-based program for students, parents, teachers, and administrators. Oversee development/revision of standards of practice, and tools to manage to those standards, including ongoing codification of program materials and processes.

·Use an anti-racism approach to strengthen and modify our existing program.

·Use clinical and program data, in collaboration with the data team, to monitor progress toward goals and manage staff accountability for reaching goals.

·Oversee our response to requests for PwC services and assessment of the feasibility and strategic value of new partnerships. Plan and develop additional program models/components; develop or pursue new public funding and/or grant opportunities in collaboration with the finance and development teams.

·Oversee fiscal management of all programs in collaboration with the finance team, including creating programmatic budgets and amending procedures to respond to changes in external fiscal policies. Hold program staff accountable for budget management.

Staff management and talent development

·Oversee a staff of over 80 full-time employees and many part-time staff. Provide direct programmatic and clinical management to a team of 6 Program and Clinical Directors, ensuring support for programmatic excellence, strong school-based partnerships, and professional growth.

·Determine best team management structure, while fostering team cohesiveness and continuous learning through an inclusive, team-based leadership approach.

·Create and leverage networks to recruit, retain, and develop a diverse program staff. Assist in the continuing development of PwC’s racial equity competencies and hold staff accountable to embodying them.

·Ensure delivery of high-quality staff professional development and training for staff. Collaborate with the talent team to ensure equitable hiring processes and to implement effective performance management, support, retention, and advancement procedures.

External relationship management

·Establish and maintain strong working relationships with external stakeholders, including but not limited to, the New York City Department of Education and the New York City Department of Health and Mental Hygiene, as well as private funders.

·Serve as a partner to the Development Team in donor/foundation stewardship processes; contribute to building supporters’ understanding of our work and impact. Champion program staff contributions to development and fundraising efforts.


·While no one candidate will possess every quality outlined for this position, the successful candidate will fit many of the following professional qualifications and personal attributes:

·Experienced leader in nonprofit or social service settings, with success leading large numbers of staff members and large-scale programs, working across multi-site or other complex organizational structures with a range of stakeholders.

·Exceptional managerial and staff development experience, with an inclusive leadership style, skill in giving and receiving feedback, the ability to hold staff accountable and drive continuous improvement, and experience in change management; and at least 4 years of experience supervising Manager/Director-level staff.

·Licensed LMSW or LCSW (or its equivalent) with strong clinical experience.

·Experience with schools as a setting for social work programs, with a demonstrated understanding of high-need communities and the social service, educational, and behavioral health issues that impact students and their families; of public school settings; and of social work delivery in a multi-disciplinary setting.

·Proven track record of developing and managing high quality programs, program models, tools, and resources to increase program efficacy, and of leveraging data to drive continuous learning and program improvement.

·Experience applying a racial justice and equity lens to social work service delivery and public education systems as well as to building and leading staff teams and management structures.

·Strong communication, negotiation, and conflict resolution skills, especially when working across differences, with demonstrated ability to form and maintain strong collaborative partnerships and to build consensus with colleagues, principals, and other strategic stakeholders.

·Commitment to focusing on the best interests of children and personal alignment to PwC's organizational values: Collaboration, Continuous Learning, Going to Solution, Equity & Inclusion, and Passion.

·Ability to thrive in a high autonomy/high accountability environment, and to adapt to changing circumstances, working flexibly in order to handle multiple priorities.

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