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Chief Program Officer

Washington, DC, USA | Leading Non-Profit / Social Enterprise Company

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Project Management
  • Experience:
    10-12 years
Job Description:
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In keeping with the mission, vision and guiding principles of Covenant House, the Associate Executive Director oversees Covenant House Greater Washington (CHGW) programs and service delivery systems, including but not limited to Housing, Workforce Development and Education, Counseling, Intake, Case Management and After Care in alignment with the policies, goals, and objectives as established by the Executive Director, Board of Directors and community needs. Reporting to the Executive Director/CEO, this position is involved in planning, development and execution of strategic programs and initiatives, with specific emphasis on aligning programs with evidence-based practices and incorporating data for continuous quality improvement.


Duties and responsibilities include, but are not limited to:

Oversees the operations and quality of all CHGW programs and services, ensures that each has the appropriate infrastructure (staffing, resources, technology, processes and lines of communication) to support current activities, projected growth and evidence based practices

Responsible for hiring, training, supervising of direct care staff within the assigned departments and ensure staff receives the necessary resources and training to be successful in their jobs

Function as a member of the Senior Leadership team providing direction and decision making that impacts the organization and program goals and objectives

 Actively participate, as assigned, in community relations activities and represent the agency in community forums, meetings, consortiums

 As assigned, attend and participate in fund raising/resource development activities and special events including donor cultivation functions and media opportunities

Actively participate, as assigned, in annual budget development for all programmatic operations of the agency

 Ensures programs participate fully with data collection and data is regularly analyzed and utilized to improve quality and impact on youth, adjusting as necessary

Regularly coordinates with CHI on KPI’s, Supplemental Data reports and other data collection as needed

Monitors program budgets and contract compliance in close partnership with CHGW Program leads, Human Resources, Finance Department and external Grants and Contracts personnel,

Participates in the development and implementation of organization strategic planning and leads key initiatives assigned to the Site Child Protection Officer role

Manages operational dashboard including timely and accurate data collection from each department, identify and research variances and trends and presents findings and recommendations to ED, Senior Leadership Team and CHI

Ensures programs operations are carried out in compliance with accrediting bodies, local, state and federal regulations and satisfactorily meeting grant or foundation requirements

Ensures that all programmatic facilities are maintained in a safe, clean and orderly fashion

Represents CHGW on task forces, benchmarking activities, committees and in community initiatives that support the mission and strategic direction of CHGW

Other duties as assigned


Client Focus - builds strong client relationships and delivers client-driven solutions

Action-Oriented – takes on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm

Interpersonal Savvy – relates openly and comfortably with diverse groups of people across all levels, functions, cultures and geography

Values Differences – recognizes the value that different perspectives and cultures bring to an organization: is sensitive to socio-economic and cultural norms, expectations and ways of communicating

Instills Trust – gains the confidence and trust of others through honesty, integrity and authenticity

Situational Adaptability – adopts approach and demeanor in real time to match the shifting demands of different situations

Decision Quality – makes good and timely decisions that keep the organization moving forward

Ensures Accountability – holds self and others accountable to meet commitments

Manages Conflict – handles conflict situations effectively, with minimum of noise

Drives Engagement – creates a climate where people are motivated to do their best to help the organization achieve its mission

Demonstrates Self Awareness – uses a combination of feedback and reflection to gain productive insights into personal strengths and weaknesses


Bachelor of Arts degree with 10 years of progressively responsible supervisory and related experience; or equivalent combination of education and experience required. Master’s Degree in Social Work, Counseling, or other related field is strongly preferred

Extensive knowledge of functions and processes within the social services arena

Readily learns and adopt new technologies

Understanding and awareness of new and best practices, models and research in social services arena for possible application

Must possess a clean, valid driver’s license from the Greater Washington area

Licensure in mental health or social work discipline is preferred

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