Chief Revenue Officer
Holmdel , NJ, USA | Leading Computer Software / Computer Games Company
Industry:Computer Software / Computer Games
Functions:Accounting / Control
Job Description:67 people have viewed this job
Collaborate with the executive team to create our Go-to-Market (GTM) and Services Retention Strategy and be accountable for the execution to plan.
Identify market trends to help determine overall growth strategy and market positioning, including buyer and user personas and value proposition.
Understand the drivers of customer retention to inform our service, platform adoption, and customer engagement plans.
Monitor revenue stream to determine in advance the level of risk to obtaining desired goals and what adjustments should ultimately be implemented to accelerate growth.
Set overall Sales and Services structure to ensure resources are cost effectively allocated and aligned to our GTM and Services strategy.
Ensure that envisaged Sales and Services strategies are implemented through requisite ownership, alignment and support of all stakeholders connected with the organization.
Ensure the definition and implementation of Practices and Systems necessary to scale Sales and Services across multiple foot in door products, geographies and segments.
Establish and maintain relevant decision making, controls and feedback governance to monitor and measure the operations of the Sales and Services functions.
Proactively partners with leaders across the business on initiatives that will have a positive impact on growth, retention, and/or the Customer Experience.
Oversee and drive the Budget management across the Sales and Services functions.
Team Leadership & Accountability
Build a merit-based culture of execution and accountability, and maintain a high performance, yet fun, dynamic work environment which appeals to top talent.
Lead and mentor both direct and indirect reports in a matrixed environment through major change and transformation with the goal of improving their professional expertise and better serving business initiatives.
Challenge and develop talent over time and manage team members’ performance, including through establishing functional and individual objectives and performing applicable assessments.
Work effectively as a team member with other members of leadership to continually improve alignment of each functional group to support the GTM and Services Strategies.
Ensures that business is conducted with integrity at all times and behavior aligns with Leading Computer Software / Computer Games Company’ core competencies and practices.
Report regularly to the company, Board of Directors and investors.
Work well with our primary private equity owner, Vista Equity Partners, embracing and adding to library of best practices and contributing to Vista’s strong community of companies and leaders.
Act as a representative of the Company at industry affiliations, functions, events, etc.
15+ years of Global B2B leadership experience in Enterprise Software or Software-as-a-Service, with at least 5 years of successfully managing operational and functional leaders across Sales and Service.
Ability to set strategy and participate in business planning initiatives at the C-level.
Experience leading and scaling SaaS sales and services organizations and practices to at least $500 million revenue globally, across multiple foot in door products, geographies and segments; Channel Sales enablement and M&A Integration experience a plus.
Strong experience hiring and developing high-performing, remote leaders.
Ability to drive and manage change agenda across functionally and geographically distributed organizations.
Demonstrated commitment to exceptional customer experience.
Fueled by a strong desire to achieve, with proven experience to inspire passion and drive with an adaptability to succeed in an entrepreneurial and fast-paced growth environment.
Track record of disciplined execution that creates cross-functional alignment and delivers predictable outcomes.
Learn-it-all vs know it all with strong intellectual curiosity to develop and embrace new best practices and build a “learning” culture.
Combines competitiveness with empathy, along with a high-level of personal and professional integrity.
Bachelor’s degree required. Master’s degree is a plus.
Ideally lives in NY/NJ area and be willing to travel ~25% of time.