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Clare Bridge Program Director

Olympia, WA, USA | Brookdale Senior Living Inc.

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    General Management
    Project Management
  • Experience:
    3-5 years
Job Description:
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Responsibility and authority to oversee the quality of life for Resident and Family Engagement as outlined in Brookdale mission and cornerstones, the Optimum Life philosophy and culture, as well as the Dementia Care Program Standards. Serves as a part of the management team to ensure policies and procedures are understood, trained, and implemented. Provides and advocates person centered dementia friendly dining, behavioral expression interventions, and engagement of residents in meaningful, purposeful programs to enhance quality of life. Hires, trains, and supervises two full time or more associates to ensure all program expectations are in place and all customers involved have quality of life and are satisfied. Provides coaching and leadership of Coordinators, Managers and Assistants within the community.

Designs and implements the dementia care program in accordance with the Dementia Care Program Standards that will meet the individual needs and preferences and interests of the residents. Plans and ensures a seven-day per week calendar is implemented that promotes resident participation in a structured environment including small groups for residents who cannot participate in large groups.

Provides subject matter expertise to the management team regarding associates’ and residents’ engagement Dementia programming and care. Participates in annual Family and Resident Engagement survey initiatives and addresses resident complaints and grievances.

Negotiates and manages community contracts in significant matters such as staffing, vendors and entertainers.

Participates in the review of individual residents’ Personal service plans and regularly documents progress as required per Programming standards, participates in discharge planning with other members of the management team.

Responds appropriately to resident emergencies, using independent judgment for “in the moment” decisions, calling or contacting appropriate internal and external parties according to the established protocol. May also assist with disaster management efforts and activities during evacuations, (i.e. hurricanes, etc…)

Ensures that the Clare Bridge Program meets all state, federal, and other regulations and meets Brookdale’s mission, policies, procedures and standards.

Plans, develops and implements creative and person centered, engaging programs to meet the individual needs and interests of the residents within the community as well as through outside trips and events; includes coordination of small group programming for residents who cannot participate in a group setting.

Responsible for meeting the Dementia Care Program Standards and ensures daily, weekly and monthly calendar of events requirements are met.

Through independent judgment and discretion, manages a volunteer program, including recruitment, training, and supervising volunteers.

Ensures Programming related marketing, promoting and communicating materials are of professional quality.

Maintains community environment (including life engagement areas, equipment and supplies) to support domains of well-being and the culture of resident engagement.

Coordinates the transportation of weekly resident outings into the greater community, which may include driving a community motor vehicle.

Directly supervises Clare Bridge Program Assistants/Coordinators/Managers as needed. May directly supervise Direct Care Associates as assigned. Responsible for staffing and scheduling of direct reports, as assigned. May act in supervisory capacity as manager on duty or in the absence of the Executive Director, as assigned. May oversee more than one program such as IL, AL and Clare Bridge.

Coordinates, leads training and collaborates in hiring and education of associates regarding dementia care including how to lead programs on an ongoing basis. This includes facilitating in-services, computer based training and situation based training.

Ensures and develops a culture of behavioral problem solving within the community; reports changes in resident’s overall health to nurse, including changes in behavior; participates in exploring approaches and interventions in a timely manner.

Maintains and adheres to department monthly budgetary requirements, equipment and supplies.

Creates plan of correction for out of compliance areas in the Programming and Dementia care sections of the BEST survey and Divisional Dementia Care Manager site visits.

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An associate should perform all duties as assigned by his/her supervisor.


Education and Experience

Bachelor’s degree (B.A. or B.S.) such as gerontology, therapeutic recreation, health education or related field with three or more years of direct programming experience with older adults required. Three to five years experience with residents with Alzheimer’s disease and other dementias in a residential setting preferred. Experience in program and event planning for older adults with Alzheimer’s and other dementias required; or equivalent combination of education and experience.

Certifications, Licenses, and Other Special Requirements

Must possess a valid driver’s license and a current 3 year driving abstract with no more than one moving violation as a condition of employment. Requirements for California communities: At least one year experience in supervising associates and in training volunteers. Other required state-specific training/qualifications must also be completed. State required CDL certification is required if necessary for bus driving.

Management/Decision Making

Applies existing guidelines and procedures to make varied decisions within a department. Uses sound judgment and experience to solve moderately complex problems based on precedent, example, reasonableness or a combination of these.

Knowledge and Skills

Possesses extensive knowledge of a distinct skill or function and a thorough understanding of the organization and work environment. Has working knowledge of a functional discipline. Basic typing and computer skills are essential preferably in a Microsoft Windows environment.

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