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Client Director

Chicago, IL, USA | Matthews International Corporation

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
    General Management
  • Experience:
    7-10 years
Job Description:
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As a member of SGK’s Retail, Healthcare, and Lifestyle Brands brands, the Client Director leads deep, consultative relationships with senior-level client and agency contacts. This role acts as a trusted advisor to clients and the broader project and account teams. The Client Director applies a deep understanding of the Company's and the client's industry, business, and products and translates client needs into opportunities to sell additional solutions and drive revenue growth within assigned client accounts. This role ensures the smooth production of campaigns, from briefing designers and copywriters, to managing budgets and directing a dedicated account and project management team. The successful candidate will support the development of SGK’s Lifestyle Brands vertical in coordination with the vertical leadership.


Directing senior-level relationships with clients and key agency players?

Establishing trusted advisor relationships in which clients and colleagues seek out advice and counsel?

Acting as a strategic partner to assigned clients by demonstrating a deep understanding of their market and business sectors and their specific challenges and opportunities?

Providing thought leadership, insights, and perspective that support client initiatives and align services and solutions with client needs?


Leading the development and delivery of innovative proposals to capture both account growth and new business opportunities?

Ensuring client retention is maximized by facilitating the delivery of custom tailored solutions to meet client’sobjectives and expectations?

Maintaining existing business relationship with assigned clients by staying closely connected to internal project teams, monitoring progress of ongoing client projects and helping to address and resolve any issues or problems?

Planning, directing and coordinating activities of employee(s) to ensure goals or objectives are accomplished? Mentoring, coaching, training and developing team?


You will analyze the profitability and growth of assigned client accounts through KPIs and other metrics.

You will seek to increase revenue by translating assigned client’s challenges into opportunities to sell additional products and services across the company portfolio and drive revenue growth within the location.

You will leverage strategic positioning with client to participate in the Strategic Account Planning (SAPs) process.

You will develop and execute targeted “white space” opportunities for greater penetration of the client’s marketing spend through selling adjacent services or expanding into new client product lines.

You will lead and collaborate across the organization and cross functional teams to deliver against client objectives.

Additional duties as assigned.


Bachelor’s Degree in Sales, Marketing or related field

Advanced degree (MBA, Master’s) preferred

8+ years progressive experience; or equivalent combination of education and experience

5+ years in a leadership role (direct or indirect)

Periodic travel either locally, nationally, and/or internationally may be required.

High degree of proficiency MS Office Suite, Outlook & Internet applications

Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills

Strong verbal and written communication skills (including analysis, interpretation, & reasoning)

Solid understanding and application of mathematical concepts

Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients

Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.

Ability to work with and influence peers and senior management

Self-motivated with critical attention to detail, deadlines and reporting


•Regularly required to stand; walk; sit; and talk, hear and see.  

•Occasionally lift and/or move up to 10 pounds. 

* Reasonable accommodations may be made to enable individuals to perform the essential functions.

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