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Client Experience and Delivery, Online Solutions, VP

Chicago, IL, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
    Full-Time
  • Functions:
    Product Development
  • Experience:
    5-7 years
    7-10 years
Job Description:
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Lead and drive client experience of online product solutions and manage the delivery of platform enhancements through client delivery

Lead all aspects of client solutions delivery through flawless platform release management, testing, deployment and driving ongoing client adoption and support - coordinating efforts with our technical, implementation, field and other cross-functional partners

Capture client enhancement requests and manage ongoing prioritization list to inform the platform strategy and overall product development roadmap

Work with functional partners on key client experience efforts, troubleshooting issues and driving issues to resolution

Coordinate Operational, Risk/Control and Client issues to resolution and ensure appropriate communications are managed

Become a subject matter expert on the technical and functional aspects of all of our platform reporting tools/systems and lead a team of SMEs to optimize clients’ use of the solutions.

Requirements:

Bachelor’s degree required; Masters degree preferred

5-10 years technical product management experience with demonstrated experience in supporting client use of system applications and deploying enhancements through a technical release process

Knowledge of Commercial Card Industry and/or Financial Payment Services Reporting Platforms

Ability to succeed in a highly matrix organization and deliver with internal and external partners

End to end Technical product support with an emphasis on customer experience, acceptance testing and release management

Proven people management and people development skills

Strong interpersonal communication (both verbal and written) and team building skills

Knowledge of data integration across payment networks and third parties a plus


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