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Clinical Senior System Imaging Analyst

Palo Alto, CA, USA | Stanford Health Care hospital

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    5-7 years
Job Description:
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The Clinical Senior Systems Imaging Analyst supports core functions of the health system’s applications to enable cost-effective, high quality, efficient, and safe patient care. This position will implement, administer, and support assigned systems under the minimal guidance of senior members of the team. The position will have a thorough understanding of Epic modules, Imaging systems, and health system operations. This position independently addresses issues and design decisions of moderate to high complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization.


Essential Functions


Provide QA Support for Imaging application changes


Provide Imaging Informatics support for our business partners


Provide direction on Change Management processes


Provide tier-2 support of application incidents reported through the help desk; including 24/7 on call coverage as required


Provide analytical assistance to junior team members to resolve application incidents, maintenance items, Training and enhancement requests


Coordinate application support with other information technology teams including Infrastructure, Integration, Reporting, and the help desk


Implement and direct changes using documented procedures that are compliant with department’s policies and procedures


Work with and mentor junior staff members to document workflows


Act as an application and technology subject matter expert and clearly communicate concepts in business terms between and across the different groups while influencing outcomes


Perform a major role in complex software upgrade initiatives


Lead small to medium complexity new software installations and enhancement requests


Maintain up-to-date project documents for all initiatives that include technical details, user expectations, project goals, work effort, accountability, and deliverables


Continually identity opportunities for functional and stability improvement in applications


Identify system optimization and enhancements and collaborate with vendors and other ITS analysts in order to design and implement effective solutions


Anticipate and resolve system problems through QA checks of change control documentation


Research issues and use independent analysis and judgment to produce solution options (including alternative solutions when necessary to address system limitations) to complex and/or controversial matters, including pros, cons, risks, benefits, costs, and unintended consequences


Participate in and frequently facilitate/organize team and cross-team meetings and maintain appropriate meeting records


Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements. 


Job Qualifications:


Minimum Qualifications 


Education: Bachelor's Degree or equivalent years of experience. 


Experience:


•6 or more years of progressively responsible and directly related work experience


•Required experience with 2 major Imaging Solution upgrades or implementations


•Required experience with Imaging informatics and data analysis


•Prefer experience with 2 major Epic upgrades or implementations 


License/Certification: N/A


Knowledge, Skills and Abilities


Mid-level Microsoft Office skills


Excellent written, oral, instructional, presentation and interpersonal skills focused on motivation and positive attitude. Highly self-motivated, directed and change oriented. Very strong customer orientation


Ability to analyze highly complex systems and workflows


Ability to conceptualize, plan, organize, coordinate, and manage the work of a major program or function within the department


Ability to engage actively in complex discussions, often on challenging and/or controversial subjects


Ability to negotiate on behalf of others to achieve best outcomes for the department and the organization as a whole


Ability to handle confrontation with appropriate grace, professionalism, cordiality, and firmness, and manages/resolves disputes appropriately


Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate


Abiliy to establish a set of tasks and activities associated with an intended outcome and timeline


Ability to act consistent with available facts, constraints, and anticipated consequences


Ability to use appropriate interpersonal skills to give information to and receive information from coworkers and clients in a tactfully and professional manner


Ability to use effective approaches for choosing a course of action or developing appropriate solutions and/or reaching conclusions


Ability to develop new skills and teach others


Ability to collaborate and build consensus with stakeholders


Ability to understand and adhere to operational standards, policies, and procedures


Ability to identify risks and issues


Ability to develop solutions for new and unfamiliar challenges


Ability to analyze data, draw conclusions and interpret results


Ability to communicate concepts in elegant, concise, eloquent form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate


Knowledge of current issues and trends in health care and clinical operations in a health care system


Healthcare knowledge base that promotes a high level of credibility with organization end users and executives


Knowledge of Epic Software as well as other information systems, clinical software, and computer applications used in a health care setting


Understanding of Software Development Life Cycle (SDLC)


Knowledge of a variety of server operating systems, storage systems, databases, scripting languages, monitoring and job scheduling tools


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