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Contact Centre Infrastucture Development Lead - Vice President

Hyderabad, India | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
Job Description:
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As the Integrated DevOps lead, you will build automated solutions in support of Genesys Contact Centre solution: all Genesys solution layers, including: Session Management, Session Initiation Protocol (SIP), Gateway development and management, Interactive Voice Response, Routing and Orchestration, Configuration and Management Systems, Endpoint registration, Analytic and Reporting Systems as well as Integration with Operational Monitoring systems. In addition, candidates will participate in design meetings and consult with business clients to refine, test, and debug programs to meet business needs, and interact and sometimes direct third party partners in the achievement of business and technology initiatives.

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience

Provide technical expertise throughout the software lifecycle including design, implementation and delivery. 

Understanding cloud , virtualization, APIs, and modern software languages

Software development experience in one or more general purpose programming languages: Python, Java, C, C++, Go, Distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)

Experience with developing frameworks that helps increasing developer and release velocity, improving code health and technical standards

Advanced experience working with two or more from the following: web application development,database, unix/linux environments, distributed and parallel systems, information retrieval, networking, large scale software development, security software development

Understanding or have experience with agile and lean philosophies

Strong critical thinking and problem solving skills with clear communication

Ability to collaborate with different roles to achieve common goals

Experience in DevOps and Infrastructure Development

Engineer and deploy advanced SIP and Session Management based networks

VoIP and IP Architecture and Network Design

Protocols / platforms: SIP, WebRTC, SIPRec, HTTP, XML, VXML, SCXML, REST APIs, SSL, WSS, TLS, IPV4, OSPF, BGPV4, MPLS, ISDN, SS7, H.248, SNMP, ATM, Windows, Linux, Unix

Demonstrate an expert level competency on the core SIP elements including call flows, dial plans, call control, SIPREC, options and header manipulation 

Application architecture: Web based UI/API applications, Micro services, APIs/SDK, Apigee API gateway


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