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Control Manager - Merchant Services - Vice President

Wilmington, DE, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Accounting / Control
  • Experience:
    7-10 years
Job Description:
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Leadership support for the end-to-end execution of the Risk & Control Self-Assessment Program to reduce financial loss, regulatory exposure, and reputational risk

Influence business partners toward a proactive control culture using a risk-based approach that leverages proven evaluation strategies and sound change management protocols

Engage with business, operations management, legal, compliance, audit, regulators and technology control functions

Drive business practices, key priorities, strategic decisions, internal controls and consistent execution of Consumer & Community Banking standards

Display confident leadership and sound judgment to influence a strong risk management culture across business practices

Drive a consistent Risk & Control Self-Assessment Program while collaborating effectively with business partners, Compliance, Risk Management, Legal, Technology and Audit teams

Promote a sustainable and rigorous control environment that identifies, escalates, addresses, and mitigates risks in a timely manner

Perform ongoing analysis of program related data and develops ad-hoc reports as requested to support business-related programs and strategies

Provide ongoing feedback and training on the Risk & Control Self-Assessment Program and process to drive consistency across business units and support functions


Bachelor’s degree or equivalent experience required

7+ years of financial service experience in controls, audit, quality assurance, risk management, or compliance preferred

Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Risk & Control Self-Assessment in conjunction with business partners

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Proficient ability to identify, remediate, report inconsistencies, redundancies and control deficiencies through management of the Risk & Control Self-Assessment Program

Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions

Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the control agenda

Strong ability to articulate the control evaluation results in a meaningful and actionable manner

Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment

Estimated Travel: Approximately 20% - 30%

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