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COO/CAO Analyst (VP) - Production Services

Jersey City, NJ, USA | BNY Mellon

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
  • Experience:
    7-10 years
Job Description:
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Our Team

Technology Services Group (TSG) is the technology enabler for our firm. Our services provide a strong, resilient, and stable platform to host business processes while enabling innovation.

We are a global team that provides all infrastructure, end user computing and production support services. Our goal is to provide reliable, resilient, next-generation enterprise technology infrastructure and support that enables BNY Mellon employees to deliver client commitments and business solutions around the world.

As part of TSG, our Technology Production Services team is dedicated to ensuring that our technology environments are best in class. Our Production Services team runs the systems that keep BNY Mellon running. Their mission is to deliver a full IT service management lifecycle across all run-the-bank applications and infrastructure support with the purpose of providing a controlled, secure, and predictable production environment.

The Role

As a COO/CAO for our Investment Management Production Services team - you will initiate, define, and lead the most complex projects of strategic importance to the business, across multiple domain areas:budgeting, business planning, risk identification and mitigation, regulatory compliance, communications, policy development, change management and process improvement.

You will work closely with Senior Management, including C-Suite executives, to understand their needs, develop and implement appropriate guidance, direction, and communication in place of the executive. You will advise leaders on business-led programs such as people-related management, global location strategy, meeting management, etc.

You will have the responsibility of overseeing project implementations and provide regular feedback to senior leaders.In addition, the individual will proactively identify project roadblocks or unprecedented, complex problems and develops solutions all the way through to implementation.

You will lead across the business and/or functional management team to implement and enforce policies, standards, and processes that require an advanced knowledge of key business or function roles and organizational design.


Counsel to senior management team

Assist in facilitating effective decision making

Drive the execution of the TSG Business Partners vision towards establishing a high performance organization including Diversity, Inclusion and Corporate Social Responsibility initiatives

In-depth understanding of business and organizational dynamics to foster collaboration and effectively negotiate/decision on behalf of leadership

Remain aware of contemporary concepts in IT strategy and management

Define analytical frameworks for visioning and assessing strategic options

Ideation and coordination of strategic initiatives

Design, perform and oversee a wide range of larger scale strategic initiatives, directing and formulating recommendations and obtaining stakeholder buy-in.

Provide solutions to complex business problems where in-depth knowledge of organizational objectives is required.

Utilize comprehensive knowledge of multiple areas within technology to achieve organizational objectives. Guides and consults with teams during technical planning process.

Guide and consult with teams during technical planning process

Drive continuous improvement through focus on service excellence, operational, regulatory, risk and control enhancements

Develop robust roadmap and strategy for presentation to TSG EC and key stakeholders

Staffing strategy and talent management/development

Retain, engage, develop talent as well as act as liaison with HR Talent Leads

Manage talent requisition process

Assist with delivery and facilitation of promotions, compensation and performance management processes

Own the coordination with Global Talent and Development to address capability gaps and learning needs

Drive and maintain a strong organizational culture that will continue to attract and sustain top-tier talent.

Advise in offshore talent management, recruitment and retention efforts

Establish improved interaction model between off-shore team and US teams

Budgetary management and administrative activities

Assist with delivery and management of budget

Oversee budgetary requirements including annual planning and major expenditure request process

Identify discretionary ways to lower expenses while maintaining or exceeding the quality expectations

Manage other administrative activities including vendor management (contract, invoicing, control/compliance, etc.)

Provide oversight for risk management including regulatory / compliance topics

Provide direct oversight to ensure no outstanding or overdue audit points

Develop and manage balanced scorecard (financial, risk, people, projects, operational risk)


Conceptualize and coordinate consistent and transparent communications and presentations to a wide variety of stakeholders, both internal and external to the organization, including executive officers, oversight functions, and regulators

Develop and execute communications, story lines, and presentations for TSG colleagues, including town halls and leadership off-sites, providing linkage between everyday work and business objectives

Own and/or streamline other recurring reporting/tracking responsibilities to enable the organization to be up-to-date on latest industry developments, and improve productivity and efficiency

Performs reactive and proactive processes and activities required to design, implement, maintain, and improve the compliance and performance of operations processes on highly complex projects. Performs highly complex data mining, trend analysis, metric and report production, process maturity and compliance assessment, process flow charting, and iterative process activities (e.g. validity checks, change reviews, data quality checks tool enhancement design and review). Identifies and defines the sequence or procedural workflow of process activities and tasks. Creates process requirements, reviews functional requirements, validates solutions, coordinates and participates in testing, coordinates and participates in process rollouts for highly complex or multiple enhancements. Directs activities that affect stakeholders across multiple functionalities for process development, implementation, and support. Investigates and methodically analyzes, diagnoses and resolves any suspected or reported performance issues, questions, incidents, or problems identified through monitoring activities. Identifies, measures and records the Organization s, Process , and Performers current-state performance results to establish the baseline measurement for performance improvement initiatives. Contributes to the achievement of area objectives. Bachelor's degree in computer science or a related discipline, or equivalent work experience required, certified Lean Six Sigma Green Belt, 8-10 years of related experience required, experience in the securities or financial services industry is a plus.


Bachelor's degree in computer science or a related discipline, or equivalent work experience required, certified Lean Six Sigma Green Belt, 8-10 years of related experience required, experience in the securities or financial services industry is a plus.

Demonstrated experience in leading change, with track record of identifying and implementing opportunities to improve operations and performance

Strategic and project management capabilities coupled with strong analytic and financial acumen

Demonstrated ability to synthesize information, prioritize business goals and drive results with a high sense of urgency

Strong written/verbal communications skills and influencing skills

Possess outstanding people leadership skills

Pragmatic problem solver, forward thinking with independence of thought

Ability to create support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies and decision makers

Promote a culture of collaboration and teamwork across organizational boundaries; willing to break down functional silos to optimize business results and to facilitate the overall organization

Demonstrated ability to exercise excellent judgment and maintain confidentiality with highly sensitive information

Advanced proficiency in Agile, Lean

Global mindset, Strong communicator, ‘Stress Proof’

Excellent senior stakeholder management skills

Ability to interact with Board and regulators to discuss issues or programs

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