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Corporate Services - Regional Client Services Asia Head

Hong Kong, Hong Kong | Morgan Stanley

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    15-20 years
Job Description:
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This role is responsible to lead the Asia RCS team and ensure the right level of support for our business units across all offices in Asia outside of Hong Kong. This position dual reports to the global RCS head in NY and the regional Corporate Services Head in Hong Kong, and directly manages 5 Executive Director level employees. 

Areas of Focus:

Asia Global In- House Centers (GIC’s) COO Responsibility:GIC’s are Centers of Excellence where Corporate Services supports the GIC Heads (Firm Management) with site management responsibilities that range from employee engagement, incentive management, risk management, and effective infrastructure support. Mumbai and Bengaluru are the 2 primary GIC’s in Asia and the India GIC COO reports into the Asia RCS Head and lead GIC strategy and execution working closely with the Firm Mgmt GIC Heads.

Asia Branch Offices CS Cross functional service delivery:RCS managers provide leadership in each country (India, Japan, China, Australia, Singapore and Southeast Asia, Taiwan, South Korea) ensuring all CS functions are delivered effectively and efficiently.These country leads report into the Asia RCS Head.

Key Responsibilities:

Lead Asia RCS to ensure GIC’s, regional and branch offices effectively and efficiently meet the business needs

Develop and maintain key internal client relationships,understand areas to be strengthened or modified

Lead strategic initiatives across areas such as support models, staffing, vendor strategy, performance measurement, reporting and metrics, etc

Develop and manage performance of staff, oversee staff training and development.Encourage key managers to realize their full potential and eliminate any key person dependency issues through succession planning

Work closely with each CS Asia COO and each functional head (Real Estate and Location Strategy, Transaction Mgmt, Property Mgmt, Security, Travel, Corporate Information Management) to ensure that each function’s globally or regionally applied processes are effective across branch offices

Close collaboration with Americas and EMEA RCS Heads to drive consistency across GIC, regional and branch CS operations where possible, while understanding where local environment influences unique structure and processes Responsible for all Amenities functional areas and act as point escalation for internal Business Units, ensuring effective control and quality service delivery to Morgan Stanley’s portfolio and business.

Demonstrate strong commercial acumen, manage operating budgets

Manage all Morgan Stanley vendors in an effective manner ensuring compliance with Morgan Stanley vendor management program, rules, guidelines, minimizing risk, protecting the firm and its franchise

Ensure that team goals are aligned to those set by Corporate Services management

Develop and ensure that all agreed performance management metrics are met or exceeded

Foster a positive team environment across the region, learning and sharing best practice to reflect a First Class service for a Global Firm

Foster communication and knowledge sharing among branch managers to drive best practices


Skills/Experience required:

Candidates for this position will have demonstrated the ability to manage and interact with staff at all levels in the Firm. Accordingly, the individual must be an accomplished businessperson, a proven leader capable of building a cohesive team, and constructing persuasive proposals for improvements across diverse functional teams. The successful candidate will have at least 15 years of relevant business experience, including multi-national corporate exposure. In addition, experience working abroad, or in the financial industry, with a wide range of industry contacts is beneficial.

Experience of setting strategic functional/divisional direction, presenting to and influencing senior management at Firm wide and regional management level

Experience in successfully leading and remote management of a senior team across international and regional boundaries

Strong financial awareness and management skills are considered essential

Language: English fluency is required

Other characteristics: Strategic thinker, analytical, problem solver, dead line driven, team player, self- motivated, innovative, organized, optimistic, energetic, with strong attention to detail

A self-starter who is comfortable working in an environment across global offices and inspires the trust and confidence of local, regional, and global management

Ability to work independently and effectively within a collaborative team environment

A client focused executive with strong communications skills who can present his or her business case in an articulate, concise manner

Demonstrated track record meeting financial business plans, budgets, and project schedules

Strong problem solving skills with an ability to derive innovative solutions and act as a change agent for the division… a hands-on decision maker

Display a strong personal commitment to high achievement, leading by example to instill similar beliefs in colleagues and vendors

Education Requirement:

Minimum of an undergraduate University Degree, post-graduate degree is a plus

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