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Cross Functional Solution Architect

Bengaluru, India | Wipro Ltd

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    10-12 years
Job Description:
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Cross Functional Architect works closely with the Solution Architect in developing solutions for common services across all service towers. These solutions include but not limited to:

IT Service Management solutions based on industry standards and framework like ITIL/COBIT/ISO20000

Integrated solutions comprising of processes and tools

Service Governance and Service Integration

Transition solutions for transitioning cross-functional services from the customer environment into Wipro’s global service delivery framework

Key Responsibilities:

Analyze request for proposals (RFPs), understand customer requirements and devise strategies to address customer requirements

Propose and articulate service management offerings/solutions (ITIL/COBIT based) which will help meet customer requirements

Propose and articulate appropriate service management models for meeting customer requirements

Work with transition solution architects in proposing a transition plan for cross-functional services

Propose optimal staffing to deliver/implement the proposed solution

Propose costing model for staffing resources to deliver the proposed solution

Work collaboratively with the bid team and other teams in meeting the bid activity datelines as laid down by the bid management team

Collaborate with the bid management team in developing appropriate bid collaterals (slide deck, case studies, etc.)

Participate in all bid review meetings and solution assurance reviews

Incorporate changes in the solutions as required by the bid management team

Participate in client visits and solution clarifications sessions as needed

Participate in Due Diligence (DD) workshops as required

At least 10+ years of IT services and process definition and implementation experience

Should have deep understanding of industry frameworks and standards for IT Service Management like ITIL, COBIT, and ISO20000

Must have experience in usage of industry standard ITSM tools (Service Now, Remedy, HP suite)

Must be familiar with quality improvement methodologies like Six Sigma and Lean

Must possess excellent communication skills (written and verbal) to be able to interact with customers and internal stakeholders

Must be well versed in understanding the challenges of multi-vendor service environments

Must have at least 5 years’ experience in process definition and implementation

Should be a strategic thinker to create value proposition for customers 

Industry Certifications:

Must possess at minimum a valid ITIL Practitioner certification

Possessing ITIL Expert certification will be an advantage

Preferable to have COBIT 5 Foundation certificate

Possessing PRINCE2 or PMP certificate will be an advantage

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