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DevOps Deployment Manager

San Ramon, CA, USA | Five9, Inc.

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    IT / Information Technology
  • Experience:
    10-12 years
Job Description:
60 people have viewed this job

Five9 is a leader in Cloud based Call Center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for a DevOps Deployment Manager to join our Cloud Operations Group.Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive salary, full benefits package, and stock options.Five9 is a high energy environment with lots of room for personal and professional growth.


The DevOps Deployment Manager is responsible for managing the deployment team focused on the Five9 production application suites. This is a hands-on people manager position to empower and guide the DevOps Deployment Team to perform day-to-day and strategic tasks.From DevOps as a methodology, it is a pivotal role that necessitates cross functional collaboration across all Five9 business units to ensure the success of the automated continuous integration and continuous delivery of environments and support. The ideal candidate for this role will have a deep understanding of Agile Scrum, public and private cloud technologies, automation, CI/CD, strong analytical and troubleshooting skills, excellent automation skills, and great communication skills.



Key Responsibilities:  

Lead a global team of DevOps engineers in a highly agile (often changing and conflicting priorities) environment, with focus on efficient operation of daily activities

Drive architecture and design to automate, build, deploy, configure, and support the Five9 product applications or infrastructure from development environments, QA environments, and into production in both private, hybrid, and public clouds.

Work with QA, DEV, Release Management and Production Operations teams to develop processes for consistent patch deployment and environment configuration changes, validation and rollback

Automate the environment build outs and code deployment processes (continually review/improve automation as needed

Create/maintain documentation of all environments (diagrams, inventory, procedures, etc.)


Key Requirements:  

10+ years of Linux/Unix/Windows System Administration, Engineering, and Networking experience

5+ years working in a DevOps organization and 2+ years managing a DevOps team

Excellent cross functional collaborative skills working with multiple departments and organizations

Good Foundation and experience with Bash, Python, and Ruby scripting

Good experience with:


Infrastructure as Code with Terraform

Public Cloud such as AWS and/or GCP (GCP preferred)

Terraform to build infrastructure, platforms and environments as code

Private Cloud Virtualization solutions such as VMWare and OpenNubula or OpenStack

CI/CD methodologies, workflows, configuration management and tools such as Jenkins, Puppet, GitLab, Spinnaker, Docker, and Kubernetes

Good understanding of:


Infrastructure Service such as DNS, DHCP, LDAP, and Sendmail/Postfix

Lifecycle Management Tools such as Spacewalk, Cobbler, Foreman and repository management with Pulp

Monitoring Systems such as Zabbix and LogicMonitor

Database such as MySQL and Aerospike

Message processing and search indexing applications such as Kafka, Zookeeper, FLINK, RMQ, and Solr

Web and Development Technologies such as NginX, Apache, Tomcat, JBOSS and Java

SIP Telephony applications such as Asterisk, Freeswitch, Kamailio, and WebRTC

Experience with orchestration and management of containers using Rancher, Kubernetes, and Docker a plus

Excellent problem solving and analytical skills

Great understanding of cloud, web & enterprise technologies

Capable of independently managing complex projects and preparing detailed plans to implement new technologies/configurations

Excellent communication skills – both verbal and written

Other desired experience include Agile Kanban, Scrum, and/or XP

B.S. in Computer Science or equivalent experience

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