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Digital Business Analyst

Melbourne, Australia | Mercer

  • Industry:
    Management Consulting
  • Position Type:
  • Functions:
    Consulting - IT
  • Experience:
Job Description:
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The role of the Digital Business Analyst is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. Typical activities include planning, requirements elicitation and documentation, requirements lifecycle management, facilitation of solution design, requirements validation and traceability, stakeholder management and providing support to other teams involved in the project delivery.

This role is an integral part of the Delivery function. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.

As the Digital Analyst, you will be responsible for the following

Perform planning activities to determine the best approach and techniques on the project

Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise

Prepare functional and technical specifications, including mapping for all registry and ancillary systems

Validate system and application changes, including test and/or review test scripts/results

Assist in the configuration of company applications based on business requirements

Provide system configuration support based on changing business needs

Manage stakeholders as required

Perform in-depth analysis to deliver an enhanced Digital Channel experience

Produce clear, high quality documentation for scrum teams, business and market stakeholders across all regions for various programs of work

Support the delivery production line (development, integration, testing and implementation) ensuring that digital deliverables meet business requirements and are fit for purpose to release to customers

Adhere to the User Centered Design processes, working to agreed sprint and release plans

Perform Peer Review activities for other analyst’s project work

Identify opportunities to uplift value from existing solutions

Develop new artifacts for re-use and to improve efficiency

Support Team Manager with strategy and planning for the team


Previous experience in the financial services industry, particularly the superannuation industry is desirable 

Sound working knowledge of superannuation (or similar) business functions is desirable

Mandatory Knowledge: Competent in the following:

Business Analysis Planning and Monitoring 

Elicitation and Collaboration 

Requirements Life Cycle Management 

Strategy Analysis 

Requirements Analysis and Design Definition 

Solution Evaluation 

Working knowledge of Agile and Lean methodologies 

Working knowledge of waterfall project delivery 

Domain expertise as required, for example AEM, Digital platforms

Mandatory skills

Methodology Knowledge: Demonstrate capability in multiple analysis methodologies 

Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual 

Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry 

Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise 

Decision Making: Make the best decision based on appropriate criteria, such as:o business need, o opportunities,o risk, o compliance, ando ability to achieve the desired outcome 

Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done 

Business Analysis Tools & Technology: Leverage appropriate business analysis tools 

Creative Thinking: Think creatively to identify innovative solutions 

Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle 

Learning: Demonstrate an ability to learn quickly and willingly 

Visual Thinking: Communicate complex concepts and data as understandable 

Written Communication: Demonstrate well prepared, stakeholder-focused written communication 

Customer driven: have an understanding of the importance of mapping the customer journey and customer experience from a Digital perspective. 

 Influence key stakeholders: excellent personal impact and influencing skills.

 Excellentorganisationalandprojectmanagementskills: provenabilityto projectplanand meet key milestones and deadlines. 

Excellentoralandwrittencommunicationskills:abilitytodeliverconstructivefeedback effectively 

The ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines. 

Ability to work independently, using own initiative, and as part of a team. 

Experience with Agile methodology,

Technical knowledge

Experience in using collaboration and work flow tools, incl. JIRA and Confluence 

Sound working knowledge of superannuation (or similar) systems is desirable

Behaviours and mindset

Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients’ needs.

Good understanding of end-to-end customer / client experience 

Focus on delivering product quality and customer / client value, frequently 

Apply critical thinking to solve known or anticipated problems 

Ability to quickly adapt and respond to change 

Role model continuous improvement by generating and implementing innovative new and better ways of doing things 

Embrace continuous learning and growing 

Work effectively with strong stakeholder management, communication, engagement skills 

Ability to collaborate across diverse teams and points of views

Other requirements (licenses, certifications, specialized training)

 IIBA qualifications: Entry Certificate in Business Analysis (ECBA), Certificate Competency in Business Analysis (CCBA) or equivalent 

PMI Agile Certified Practitioner (ACP)

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