Digital Business Analyst
Melbourne, Australia | Mercer
Functions:Consulting - IT
Job Description:68 people have viewed this job
The role of the Digital Business Analyst is to deliver high quality business analyst solutions that enable valued business outcomes and informed decisions by key stakeholders. Typical activities include planning, requirements elicitation and documentation, requirements lifecycle management, facilitation of solution design, requirements validation and traceability, stakeholder management and providing support to other teams involved in the project delivery.
This role is an integral part of the Delivery function. It contributes to ensuring that the Delivery function meets the needs of the organization and clients / customers.
As the Digital Analyst, you will be responsible for the following
Perform planning activities to determine the best approach and techniques on the project
Analyse requirements, solution analysis and estimate of effort for detailed quotes within the analysts’ expertise
Prepare functional and technical specifications, including mapping for all registry and ancillary systems
Validate system and application changes, including test and/or review test scripts/results
Assist in the configuration of company applications based on business requirements
Provide system configuration support based on changing business needs
Manage stakeholders as required
Perform in-depth analysis to deliver an enhanced Digital Channel experience
Produce clear, high quality documentation for scrum teams, business and market stakeholders across all regions for various programs of work
Support the delivery production line (development, integration, testing and implementation) ensuring that digital deliverables meet business requirements and are fit for purpose to release to customers
Adhere to the User Centered Design processes, working to agreed sprint and release plans
Perform Peer Review activities for other analyst’s project work
Identify opportunities to uplift value from existing solutions
Develop new artifacts for re-use and to improve efficiency
Support Team Manager with strategy and planning for the team
Previous experience in the financial services industry, particularly the superannuation industry is desirable
Sound working knowledge of superannuation (or similar) business functions is desirable
Mandatory Knowledge: Competent in the following:
Business Analysis Planning and Monitoring
Elicitation and Collaboration
Requirements Life Cycle Management
Requirements Analysis and Design Definition
Working knowledge of Agile and Lean methodologies
Working knowledge of waterfall project delivery
Domain expertise as required, for example AEM, Digital platforms
Methodology Knowledge: Demonstrate capability in multiple analysis methodologies
Verbal & Non-Verbal Communication: Adapt communication style to the needs of the situation and the individual
Listening: Use active listening and discovery skills to understand “real” issues/needs and build chemistry
Systems Thinking: Leverage holistic view of people, processes and technology to understand the enterprise
Decision Making: Make the best decision based on appropriate criteria, such as:o business need, o opportunities,o risk, o compliance, ando ability to achieve the desired outcome
Organization Knowledge: Demonstrate an understanding of the organization’s nuances and how to get things done
Business Analysis Tools & Technology: Leverage appropriate business analysis tools
Creative Thinking: Think creatively to identify innovative solutions
Adaptability: Adapt to and embrace changing situations as an opportunity, rather than an obstacle
Learning: Demonstrate an ability to learn quickly and willingly
Visual Thinking: Communicate complex concepts and data as understandable
Written Communication: Demonstrate well prepared, stakeholder-focused written communication
Customer driven: have an understanding of the importance of mapping the customer journey and customer experience from a Digital perspective.
Influence key stakeholders: excellent personal impact and influencing skills.
Excellentorganisationalandprojectmanagementskills: provenabilityto projectplanand meet key milestones and deadlines.
The ability to manage and take responsibility for own workloads, handle multiple priorities and meet strict deadlines.
Ability to work independently, using own initiative, and as part of a team.
Experience with Agile methodology,
Experience in using collaboration and work flow tools, incl. JIRA and Confluence
Sound working knowledge of superannuation (or similar) systems is desirable
Behaviours and mindset
Demonstrate strong customer / client service orientation with empathy for and effectively response to customer / clients’ needs.
Good understanding of end-to-end customer / client experience
Focus on delivering product quality and customer / client value, frequently
Apply critical thinking to solve known or anticipated problems
Ability to quickly adapt and respond to change
Role model continuous improvement by generating and implementing innovative new and better ways of doing things
Embrace continuous learning and growing
Work effectively with strong stakeholder management, communication, engagement skills
Ability to collaborate across diverse teams and points of views
Other requirements (licenses, certifications, specialized training)
IIBA qualifications: Entry Certificate in Business Analysis (ECBA), Certificate Competency in Business Analysis (CCBA) or equivalent
PMI Agile Certified Practitioner (ACP)