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Digital - User Experience Design Lead, VP

Plano, TX, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
  • Experience:
    10-12 years
Job Description:
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The Design Lead will help set the direction, vision, and methodology for a growing team in our NY studio and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization.

A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching mobile experiences for our customers. You will be working in a fast-paced environment alongside our design systems, graphics, architecture, product and engineering teams to deliver new experiences through effective artifacts (from Customer Journeys & Ecosystem Maps to Participatory Design Prototypes & Wireframes). A balanced understanding of strategy, research, interaction and visual design is a must for the role.

This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts.

Finally, you are a customer experience advocate and leader, excited about our customer’s lives through simple, intelligent and enriching products and experiences.

• 10+ years of experience in experience design required

• Team management experience

• Ability to synthesize complex, interdependent, and sometimes competing needs

• Effective communication of design solutions across roles & levels

• Awareness and practical understanding of current technologies and their application and relevance to digital experiences

• Proven understanding of responsive web & mobile application design and wireframe development

• Prototyping skills across a variety of mediums and needs: on paper, in Keynote, Axure, and other digital methods

• Solid communication and interpersonal skills

• Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment

• Ability to influence others and provide thought leadership on design

• Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent

• Team work: Develops and sustains effective and cooperative working relationships with direct reports, peers, managers and other internal or external stakeholders

• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)

• BFA or BA in related field, graduate design degree preferred

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