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Digital - User Experience Research Lead, VP

New York City, NY, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
  • Experience:
    5-7 years
Job Description:
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Mentoring, leading, and building a world-class User Research team. The User Research team focused on our consumer brand spans a range of experience and skills sets, from junior to industry expert; from qualitative, insights- and lab- focused to quantitative and mixed methods oriented. Together, this team impacts all of our consumer mobile, browser, and ATM touchpoints, from multiple geographic locations.

Integrating original research, conducted by your team, with market research, Voice-Of-the-Customer and analytics to inform data-driven recommendations. This will require forming strong partnerships with other research functions, marketing and business partners, refining systems for capturing research, as well as guiding the teams on forming concise and actionable recommendations

Engaging on and, as appropriate, overseeing platform and channel strategy efforts by design strategy

Strategic planning and portfolio management with regard to consumer research questions (work initiated by xPRS) and product-release driven research (ie user testing, usability testing, UAT, surveys, etc.)

Overview and guidance of the research projects & programs managed and executed by your team

Resource allocation management and workforce planning


5-7+ years of user experience with multifaceted responsibilities, with at least 5 years experience managing and mentoring researchers.

Experience in-industry, or analogous industry (financial services, healthcare, education, or real estate) preferred.

Related experience in another field such as interactive design, information architecture, and/or market research is a plus. 

Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research.

BFA/ BA or M.A. in human computer interaction, cognitive psychology, anthropology, product design, or related field considered an advantage.

Ability to communicate research results, graphically depict data, and justify methods and approaches—orally and in writing—considered a good thing (wild gesturing optional).

Strong moderation skills and methods for group facilitation and consensus building.

High level of intellectual curiosity and comfort with ambiguity.

Strong interpersonal skills and ability to interact effectively with all levels of management. 

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