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Digital - User Experience Research Lead, VP

San Francisco, CA, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
  • Experience:
    3-5 years
Job Description:
55 people have viewed this job

Take a question or a problem and be able to translate it into a testable hypothesis—complete with a specific method and tasks that illuminate the heart of the issue.

Be able to quickly understand the needs of our internal clients—especially as they relate to who their users are and what questions they really need to have answered.

Develop research strategies and proposals and execute on time and on budget.

Provide design recommendations with firm conviction and a gentle touch, while carefully reading people so you’ll always know the right balance of each.

Electrify project teams with concise reports and brilliantly prepared presentations under tight deadlines while juggling six balls (and a chain saw) with the other hand.

“Synergize” with our exceptional interaction and visual designers to further improve information architecture, site navigation, labels, and other design elements.

Perform other miracles and mythic feats as assigned, then figure out what else needs to be done.

Key Skills:

Extensive knowledge of user experience research tools and techniques (e.g. field research, heuristic reviews, usability testing, benchmarking, card sorts, lo-fidelity prototyping methods, etc.), and know the strengths and weaknesses of each.

Independently scope and plan a research program (can include multiple projects with multiple related studies), consulting with relevant stakeholders and team members.

Conduct competitive and comparative research and analysis to complement user research.

Leverage heuristics, VoC, statistical analyses, and other insightful methods to triangulate user pain points.

Ability to connect research findings from multiple projects/sources and provide insights on a higher order.

Confidently apply a range of frameworks to synthesize and solve research problems.

Experience planning and facilitating workshops (hypothesis, concepting, design-thinking, insights) with stakeholders to facilitate the design process.

Ability to mentor and lead other researchers.


3-5 years of user experience with multifaceted responsibilities. We prefer a mix of web and mobile experience.

Related experience in another field such as interactive design, information architecture, and/or market research is a plus.

Strong understanding of user interface design practices and principles a must—better still if you can demonstrate experience relating to research.

Strong project management and negotiating skills are central to the position. 

Strong communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious. 

Ability to communicate research results, graphically depict data, and justify methods and approaches—orally and in writing—considered a good thing (wild gesturing optional).

Strong moderation skills and methods for group facilitation and consensus building.

Ability to work independently, in a team, and with or without direction is imperative.

Knowledge of OvoStudios, Morae, Photoshop, SharePoint, Visio, iRise or other prototyping tools are additionally advantageous

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