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Director, Business Analytics and Industrial Engineering

Beijing, China | Universal Orlando Resort

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
    Full-Time
  • Functions:
    General Management
  • Experience:
    7-10 years
Job Description:
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JOB SUMMARY: Lead the development and implementation of solutions to complex business problems through a combination of expertise in quantitative methods and experience across all business functions. Deliver sustainable improvements that positively impact profitability, productivity and efficiency throughout the company’s operating divisions. Guide advanced analytical modeling solutions for Revenue Management, attendance forecasting and related pricing decision making.


MAJOR RESPONSIBILITIES:


Lead and manage efforts to analyze operations and work flow to improve process efficiencies in theme park operations and establish methods for maximizing utilization of facilities and personnel. Direct multiple, concurrent complex projects, document, and provide regular status updates.

Analyze and develop labor requirements, labor budgets, schedules, and hiring/staffing plans that minimize overall labor costs and improve team member utilization. Establish baseline historical performance, seasonality, transaction volume, revenue, penetration, per capita, pricing etc. Monitor ongoing performance, establish key performance tracking metrics. Develop seasonal hiring plans by running optimization models and meeting with client groups to review, understand differences, and update models as needed to align with business goals. Monitor key performance indicators to ensure model accuracy and progress to plans.

Guide advanced analytical modeling solutions for Revenue Management, attendance forecasting and related pricing decision making. Oversee testing of price and demand sensitivity, make recommendations and implement change to optimize profitability for such products as Universal Express, Foods, Merchandise, Parking (Valet and Preferred), VIP Tours, Wheelchairs and Strollers, Lockers and Kennel. Support deployment of developed analytical solutions into a business environment and ensure quality deliverables.

Evaluate capacity requirements for new project concepts. Provide program and capacity planning for new parks, events, attractions and food and merchandise facilities. Develop and document standards and methodologies for use in determining future expansion requirements.

SCOPE: Demonstrated Leadership effectiveness in driving enterprise-level initiatives with ability to influence outcomes, gain stakeholder support, and deliver results while leading and managing multiple objectives


QUALIFICATIONS: Demonstrated strong analytical, interpretive and presentation skills; able to synthesize complex information and prepare concise, compelling presentations.


EDUCATION: Bachelor’s degree from a four year college or university in technical or business related field i.e. Industrial Engineering, Economics, Quantitative Business Analysis, Business Administration, Applied Mathematics etc. (required). Master’s degree (preferred)


EXPERIENCE:


7+ Years (required): experience with process improvement, project management or consulting in the Service industry and experience as a Six Sigma Black Belt having completed a number of complex projects. 10+ Years (preferred); or equivalent combination of education and experience.

Must already be authorized to work in China.

Fluency in speaking Mandarin is required.


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