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Director, Channel Development

Remote, USA | Five9, Inc.

  • Industry:
    Computer Software / Computer Games
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
Job Description:
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Opportunity to be part of the Channel Sales Organization at Five9. We are looking for an exceptional person to help support the achievement of the team and wider strategic business goals. The role reports to the Sr. Director of Channel Sales with a focus on West/East regional partner relationships. The Channel Sales Organization works directly with partners and the Five9 quota carrying regional sales executives and sales leadership. This is a field based role that will be located in West/East. Five9 is looking for a high performer who is a team player, partner centric, accountable and seeks to consistently win.



As a Five9 Director, Channel Development you will be responsible for:

Working closely with the Regional Sales Teams to identify the in-market focus partners

Building the Go To Market business plans with the identified focus partners and the Five9 Sales Teams

Aligning the regional sales organizations with relevant partners through targeted demand generation and alignment activities

Driving internal resources to provide partner enablement activities such as co-marketing, events, trainings, networking, etc.

Providing regional executive alignment with key partners and stakeholders

Aligning yourself internally with quota bearing Five9 sales executives and sales leadership to drive toward a common strategy and achievement of goals

Assisting sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process

Tracking forecasting and sales process alignment to ensure progression of opportunities to closure

Assist with building marketing plans and managing budget for the region

Coordinate and collaborate with cross-functional teams (including SE organization, product marketing, sales, marketing, operations, etc.) to deliver a world class experience for partners

Tracking and holding the partners and the stakeholders accountable to agreed upon goals. Spearheading regular cadence meetings to manage and track progress.

Travel is required for regional coverage of partner meetings, events, networking, etc.


Essential Skills and Experience

5+ years of technology sales and channel sales experience. Experience selling Contact Center as a Service preferred

BA or BS degree preferred in a technical, business or related field

Experience building and managing multiple partner relationships. Experience within the Master Agent community of partners preferred

Understanding of the partner landscape within the region

Understanding of opportunity qualification, running a deal cycle and forecasting

Knowledge of the competitive landscape

Ability to recruit, develop and build Go To Market plans with top partners in the region

Ability to work within a fast-paced and dynamic environment

Interface at all organizational levels maintaining strong working relationships across cross-functional teams

Exceptional verbal and written communication skills

Extremely strong organizational and time management skills

Willingness to go above and beyond to be successful



Prefer 5+ years experience selling through the Master Agent Channel

Prefer 5+ years experience selling channel contact center solutions with a focus on Contact Center-as-a-Service (CCaaS) solutions

Strong relevant partner relationships within Region (West/East)

Working knowledge of

Strong communication, presentation, organization and teaming/relationship skills

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