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Director, Chief Customer Office, HANA Ambassador Team

Dallas, TX, USA | SAP

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Consulting - Strategy
  • Experience:
    10-12 years
Job Description:
69 people have viewed this job

The HANA Ambassador role (Solution Advisor), within the Chief Customer Office, focuses on supporting customers with HANA use case adoption in North America.This role is a strategic advisor to the Executive teams of the Customer as well as within SAP.The Solution Advisor is an essential role in SAP America.The individual will use his/her discretion and expertise to ensure successful projects throughout the customer engagement lifecycle.This is a strategic position requiring an individual to possess a high degree of experience with SAP products and services while being able to communicate across organizations at all levels of management.

EXPECTATIONS AND TASKS

Establish trusted relationships with executives at SAP’s most strategic customers

Promote the Chief Customer Office message and proactive involvement by demonstrating value to customers, partners and within the SAP organization

Support new product introductions, with a specific focus on HANA use cases (i.e. S/4HANA), Analytics, Intelligent Enterprise and Qualtrics. 

Establish a network within and outside of SAP to support customers in delivering successful projects

Coordinate activities and implementation projects across organizational units within SAP as well as Customer and SAP partner teams.

Actively participate in Customer Steering Committee Meetings and represent SAP

Establish and maintain a strong relationship with SAP account teams, Industry Business units and Solution Management teams

Establish and maintain strong relationships with SAP's Alliance Partners, Development,

Support and Service Organizations

Work with De-Escalation management, internal teams, partners and customers to resolve complex issues preventing a successful implementation

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

Bachelor’s degree or equivalent required (MBA preferred)

Comfortable in delivering complex and sensitive issues to customer executives in a tactful manner

Exceptional oral and written communication skills

Proficient with Microsoft Office tools for developing executive presentations and communication

Business level English: Fluent

WORK EXPERIENCE

Experience with HANA, S/4HANA, Intelligent Enterprise and Analytics preferred, Cloud experience a plus

10+ years of experience in complex business software / IT solutions

Experience with complex global transformation programs in a consulting or advisory capacity across the SAP product portfolio and partner network

Proven ability to manage highly complex organizations and apply risk-mitigation strategies to customer situations

Demonstrated ability to work across SAP organizational unit’s globally (superior internal network)

Demonstrated success in dealing with difficult customer situations

Demonstrated knowledge on implementation methodologies


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