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Director, Client Operations

Cincinnati, OH, USA | PatientPoint

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
Job Description:
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The Director, Client Operations is responsible for client reporting across all product lines. Will have primary responsibility for monthly/quarterly engagement reports, reporting performed by 3rd party audit vendor and ensuring monitoring tools are effective in identifying any areas of concern with meeting contract deliverables.

Key Duties/Responsibilities

Ensure all monthly data uploads are completed on time.

Complete daily monitoring of key metrics for Interact product line; identify any issues that could impact monthly reporting.

Compile monthly reports for Interact engagements and present to internal departments. Develop processes to ensure high degree of accuracy. Ability to draw conclusions from data and identify similarities or differences across multiple Interact programs.

Identify trends in monthly reports and establish quarterly benchmarks.

Share insights/rationale for any significant variances in monthly Interact engagements.

Serve as back-up to Program Analytics Coordinator for monthly deliverables reporting.

Perform quality checks on monthly reporting.

Proactively make recommendations to resolve contract deliverables that are not within an acceptable variance.

Development of reporting dashboards and monthly scorecard using Power BI.

Develop systems/processes for validating large amounts of data identifying any discrepancies.

Identify opportunities for automation and make recommendations for automating tasks, reports and processes.

Serve as liaison with third-party audit vendor for monthly client reporting. Create and maintain timeline, compile preliminary numbers, communicate with third-party vendor, investigate/resolve any variances between PatientPoint and third-party vendor, and review/approve reports.

Conduct ongoing validations of data that provides inputs to monthly contract deliverables reporting.


Qualifications:

Bachelors Degree required; prefer 2-3 years relevant experience.

Critical thinker with strong written, verbal and communication skills.

Interpersonal skills – ability to work closely with multiple teams.

Detail-oriented – strong attention to detail a must.

Analytical—ability to work with large sets of data; identifying any discrepancies.

Problem Solver—ability to identify issues and proactively make recommendations for solving.

“Can do” attitude in an environment of frequently changing priorities

Excellent MS office skills including Advanced Excel skills (Visual Basic and creating Macros a plus)

Knowledge or demonstrated ability to learn Microsoft Power BI or similar software


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