The Role:

This role will be the owner of enterprise content management services at S&P Global. Reporting to the Senior Director of Collaboration within S&P Global’s Workplace Services team, you will be responsible for managing and helping to build the strategy for how S&P Global grows and uses SharePoint and Box and how these integrate into other key collaboration services.

The Impact:

We are looking for someone that is part business analyst, part project manager, part developer, part enterprise content management engineer but also 100% customer obsessed and has a passion for process improvement, cloud technologies and enterprise transformations to join our team.

What’s in it for you:

The possibility to work in a global team within a multinational company, keep developing your career in a new role for this location.

Responsibilities:

Ability to lead key transformation efforts to consolidate and migrate data to our strategic cloud-based file storage and sharing solutions and has expert level knowledge and experience with file migration tools and projects

Managing the vendor to provide day-to-day delivery and operations for enterprise content management services 

Oversee major migration projects including the migration of network file shares to cloud file sharing services and the migration of SharePoint 2007/2010 to SharePoint Online

Set strategic direction, design and delivery of SharePoint Online, OneDrive for Business and Box as services to S&P Global employees 

Maximize the use of SharePoint Online, OneDrive for Business and Box within S&P Global via promotion, evangelizing, sharing best practices and training end users 

Work closely with business stakeholders to understand business requirements and identification of new uses cases 

Transform existing business processes to utilize SharePoint Online and OneDrive for Business.

Experience in building and scaling applications for the Cloud and developing automation scripts

Lead integration efforts for SharePoint Online and OneDrive for Business into existing business process or tools (e.g. Salesforce)

Partner with our internal development team and vendor teams to evaluate, design, build and integrate custom solutions into SharePoint Online and OneDrive for Business

Manage a service provider that is responsible for delivering Level 1, 2 and 3 support and overseeing the day to day management and administration of the SharePoint Online and Box environments

Troubleshoot and manage resolution of issues by coordinating appropriate resources to ensure timely resolution and proactively work to reduce file collaboration support ticket volume

Function as the SharePoint Online and Box subject matter expert and internal escalation point for support issues that the Level 3 team cannot resolve

Work closely with the Information Security and Compliance teams to meet security and compliance requirements 

Apply continuous improvement techniques to content management services to ensure the best in class experience for our end users 

Function as the voice of the customer and provide feedback on how we can use our enterprise content and collaboration products to better serve our end users and customers 

Communicates plans, status and issues to management and relevant stakeholders on a regular basis

Participate in the research and review of new technologies, equipment, and services related to enterprise content management solutions

Identify and publish key service success metrics, operational and performance metrics

What We’re Looking For:

Basic Qualifications:

Bachelors Degree

5-10 years of enterprise content management experience 

Familiarity with implementing and supporting Software-as-a-Service solutions 

Project management experience 

Ability to architect, design, code, and unit/functional test software on a predefined schedule using technologies, techniques, and tools to ensure high quality, performance, secure, scalable and reliable software is implemented

Proficiency with SharePoint development, Box Platform API, REST API, JSON or PowerShell scripting

Familiar with Microsoft tools such as Power Automate and Flow

Experience leading and conducting content migration projects

Domain expertise in enterprise content management, business process management or IT infrastructure

Demonstrated understanding of network security including risk management and compliance

Familiarity with ITIL processes 

Ability to work independently, keeping track of a number of continuing problems, requests, and projects

Candidate should possess strong application functional expertise, expertise in business application deployment cycles

Excellent organization and communications skills. MUST be highly collaborative and have excellent customer service skills

Natural leadership skills and ability to work with all teams in the Company. 

BS/MS in Computer Science, Engineering, or related technical field. MBA a plus.