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Director, Global Human Resources Operations

Baltimore, MD, USA | Jhpiego

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
    Human Resources
  • Experience:
    12-15 years
Job Description:
68 people have viewed this job

Jhpiego a nonprofit global leader in the creation and delivery of transformative health care solutions that save lives. In partnership with national governments, health experts, and local communities, Jhpiego builds health care providers’ skills and develops systems that save lives now and guarantee healthier futures for women and their families.Jhpiego has been in operations for 50 years and in over 150 countries.

About the Job:

Jhpiego seeks a Director, Global HR Operations that will support Jhpiego's operational excellence and quality global HR standards by providing a full spectrum of HR services and programs linked to short and long-term organizational needs and objectives. The incumbent works closely with Corporate HR, Country Directors/Chiefs of Party, and the Leadership Team to support the achievement of organizational mission, goals, and objectives through the development, implementation, and management of activities to deliver HR capacity and infrastructure across centers represented in the assigned country offices in regions. The Director, Global HR Operations reports directly to the CHRO.

This is a hybrid role that can be based out of our Baltimore or Washington, DC office.


• Oversees the maintenance of country personnel manuals and legal compliance

• Oversees employee relations issues, whistleblower investigation and effective resolution of these cases

• Collaborates with Country Directors in the implementation of HR programs with a concentration on host country labor laws, Jhpiego policies and other appropriate legal compliance

• Leads and conducts HR audits in field offices and identifies areas for improvement and development of local HR teams. Monitors the implementation of audit recommendations across countries

• Leads task forces or working groups as needed to research and develop new policies in a changing complex environment

• Serves as subject matter expert for field office HR requirements; provides a wide variety of global HR services including recruitment, benefits administration, and compensation

• Reviews country office hiring/promotion/equity and merit increases and other salary adjustments and benefits as needed

• Makes recommendations to the Chief HR & Administrative Officer in managing employee issues, including those that may involve grievances or litigation

• Represents Jhpiego at Johns Hopkins University HR meetings and committees as needed.

Expatriates and Third Country Employee Management

• Responsible for benchmarking and recommending changes to Jhpiego’s expat and third country national HR policies as well as Jhpiego’s international assignment policies to ensure that they are competitive and compliant with relevant laws, USAID, other USG- and non-USG agencies, donors and JHU regulations

• Oversees salary negotiation for TCN staff and local nationals outside of the United States as needed

• Backstops Talent Acquisition team as required in the recruitment and bidding of overseas personnel on contracting and grants/cooperative agreement proposals

Legal Compliance

• Manages the process of finding, vetting and retaining international legal resources for field offices ensuring compliance with JHU requirements

• Informs JHU of any legal cases and manages outcomes with regards to the risk pool

• Maintains and actively manages a tracker of all current and active employee relations cases and legal cases.

Strategic Leadership

• Monitors and analyzes current trends in international HR to recommend new and improved processes and systems to leadership

• Develops global compensation strategy and, creates local salary scales and ensures that Jhpiego remains a competitive employer in all its locations

• Provides a monthly/quarterly and annual report to the LT on Global HR activities and tracks relevant trends.


• Provides coaching, guidance and mentorship to the Regional HR Partners

• Grows team expertise to align with program and organizational direction while continually looking for ways to provide / enhance the value delivered

• Shares knowledge, information, skills and subject matter expertise among the team and ensures the timely communication of issues while encouraging good working relationships with other functions / teams.

Required Qualifications

• Bachelor’s degree in management or human resources

• 12+ years of international HR management

• Knowledge of specialized human resources processes and strategies needed to lead the evaluation, measurement, and continuous improvement of the global human resources function

• Track record of leading global HR operations

• Knowledge and experience that includes international recruitment, hiring and compensation, career pathing and staff development

• Strategic thinker able to develop human resource strategies to achieve organizational objectives

• Demonstrated ability to exercise discerning judgment, consultative decision-making, creative problem solving and innovative approaches to managing human resources

• Strong change management and project management skills

• Team facilitation skills and demonstrated ability to resolve complex problems impacting people, process and program issues

• Strong team player with the ability to establish effective working relationships with peers, subordinates and superiors through contributions in team settings, working groups and committees

• Knowledge of labor law/legal resources at international level

• Experience in financial management with knowledge of federal cost principles, and USAID rules and regulations regarding implementation of federal awards

• Must have strong interpersonal skills with the ability to relate well to staff from many different cultures and backgrounds

• Excellent oral and written communications skills

• GPHR certification preferred

• Prior experience living or working in a developing country

• Computer proficiency required, particularly with Word, Excel, PowerPoint, Outlook, Access, or similar programs

The salary range for this role is expected to be: $118,619 - $142,342

The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

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