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Director, Global Supplier Quality

Portsmouth, NH, USA | High Liner Foods

  • Industry:
    Consumer Products
  • Position Type:
  • Functions:
    General Management
    Purchasing / Supply Chain / Logistics
  • Experience:
    7-10 years
Job Description:
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High Liner Foods is North America's largest marketer of frozen, value-added, seafood products — a family of passionate people and strong brands with a dedicated vision of "Reimagining Seafood to Nourish Life" for more than 120 years!Our secret to success is simple. It’s our people. We believe in building a high-performance organization by investing in our people.

The Director of Global Supplier Quality will lead supplier performance process by transforming High Liner Foods (HLF) supplier management from a Quality Control mindset to a Quality Assurance, performance led approach.This role will be responsible to manage the program that actively identifies and mitigates quality and food safety risks for High Liner Foods. This person will be an active agent on Food Safety, and Quality cultural change and an advocate for the protection of High Liner Foods, our customers and our consumers. As an experienced supplier management professional, the Director of Global Supplier Quality will lead in the completion of activities to ensure appropriate approval and ongoing oversight of suppliers, including supplier auditing and establishment of quality agreements.

Essential Duties and responsibilities:

  • Establish, document and implement a robust and cohesive, risk-based ingredient supplier, co-manufacturer/co-packer and packaging supply partner qualification and verification program across all HLF supply channels.

  • Manage the supplier and component risk assessment process to identify and prioritize supplier verification requirements based on performance, product risk and quality/food safety system document review.

  • Improve upon documentation requirements and continuously review relevancy and compliance of expectations. Ensure HLF expectations are consistent with FDA, CFIA, GFSI and other regulatory requirements.

  • Ensure the continuity of supplier quality agreements and specifications with customer expectations.

  • Lead the efficient collection, exchange and reconciliation of supplier compliance records utilizing the appropriate technologies and portal solutions.

  • Train and mentor a management and audit team to support the completion of initial and routine quality and food safety audits of suppliers and co-manufacturers/co-packers. Manage the corrective action process.

  • Proactively work & develop new and improved cross functional business processes and relationships in order to support the end to end supply chain quality program for raw materials, raw ingredients, co-packed products and packaging.

  • Partner with R&D & Procurement to ensure clear quality protocols and processes are established to support onboarding new suppliers, product trials, first and ongoing HLF production at supply partners. Ensure third party manufacturing and suppliers do not create any quality or food safety risks for High Liner Foods.

Continuous Improvement

  • Lead quality continuous improvement activities through the transformation and analysis of data and key performance indicators.

  • Establish a process for the routine execution of quality improvement projects with regular reporting and sharing of best practice and verification of sustained improvement.

  • Create a process for sharing of consumer and customer complaint incidence to supply partners. 

  • Ensure the management of a strong supplier corrective action program.

  • Provide regular and structured feedback to stakeholders (supplier scorecards) on supplier performance (complaints, non-conformance etc.).


  • Ability to lead Supplier Quality team to provide exceptional service to internal and external stakeholders, upholding High Liner’s quality and food safety standards.

  • Coach, develops and mentors team members to achieve personal growth and success while making meaningful contributions to the success of the Quality team and High Liner Foods.

  • Manages performance expectations including daily accountabilities, annual goals and annual performance reviews.

  • Accountable for supporting annual budget process and complying with final approved budget expectations.


  • Bachelor Degree (Food Science or technical degree preferred)

  • Master’s Degree (preferred but not required)

  • 7-10 years of experience working in a quality/food safety role within food industry


  • Strong Auditing experience

  • Excellent communication skills and strong interpersonal skills

  • Demonstrated partner/relationship management- previous supplier quality role preferred.

  • Ability to work independently and in a team environment

  • Ability to manage and resolve conflict in a positive way

  • Exceptional organizational skills

  • Strong analytical problem solving skills, results driven

  • Passionate, self-starter with realistic and practical approach to Food Safety execution; strong commitment to High Liner Quality.

  • Experience working with an international supply chain

  • Multi-lingual beneficial but not required

  • Flexibility of work hours to support production schedules and food manufacturing various shifts.

  • Travel required- estimated approx. 20-30% of time domestic and international

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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