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Director, Global Volunteers

New York City, NY, USA | Non Profit Organization

  • Industry:
    Non-Profit / Social Enterprise
  • Position Type:
  • Functions:
    General Management
  • Experience:
    7-10 years
Job Description:
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The Director, Global Volunteers is responsible for the following in addition to any other project as assigned by their manager:

Global Volunteer Strategy And Design

Develop the strategy for and codification of the DataKind volunteer experience and journey

Manage the Network Strategy Lead to refine and implement the strategy for DataKind’s network of volunteer chapters

Monitor progress on the strategic roadmap and investment plans for each of our three key community constituents: our network of DataKind chapters and their leaders, the pool of individual volunteers who work on projects, and those “inspired by DataKind” who wish to replicate our model

Volunteer Recruitment And Retention

Develop a strategy for and build long-term partnerships which allow for volunteer recruitment, amplification of volunteers’ voices, and project promotion

In collaboration with the Product team and chapter leaders, develop an effective volunteer engagement strategy that supports the diversity, health and satisfaction of the volunteer base (as evidenced by regularly administered surveys)

Create clear ways for the global DataKind community to communicate with one another, share learnings, and build relationships as fellow members of the Data and AI for Good movement

Develop a clear and inclusive volunteer journey that makes it easy for new members to find roles that fit their needs and engage on projects 

Chapter Operations, Governance, And Support

Ensure all chapters operate under the fiscal, risk and compliance standards set forth by the Operations Team

Together with the volunteer support team, plan and host an annual chapter summit convening the chapter leaders from across the globe

Create and maintain a volunteer handbook and chapter manual which codify volunteer roles, expectations, and other program-related content

Partner with the Product and Technology teams to establish the parameters of a volunteer management system and then develop strategies to ensure volunteer records, project impacts and costs are kept up-to-date

How You’ll be Measured

At the end of year 1, the Director will have:

Developed and implemented a global volunteer engagement strategy in concert with the senior leadership and Executive teams.

Launched at least one chapter in accordance with the chapter network strategy.

Ensured that 90% of projects are staffed with qualified volunteers within 4 weeks of the needs for a project being identified.

Codified the volunteer experience and journey which includes organizing and hosting training webinars, data meet-ups, and annual volunteer summits.

Developed and begun executing on a strategy to identify, onboard and train new volunteers across the globe, especially in those geographies where our focus on impact practice areas may be centered.

Created a volunteer engagement calendar with volunteer opportunities, training sessions and coordinated outreach. Co-created clear pathways for chapter-led projects to contribute to impact practices.


Strong alignment with DataKind mission and values, including the ability to build relationships across difference (e.g. culture, skillset, or time zone)

At least 7-10 years of professional experience, preferably including experience at nonprofit or mission driven organization or team

Significant experience in volunteer recruitment, management and engagement with a track record of creating strong community for volunteers

Track record of designing and implementing programmatic strategy, including systems thinking, process improvement, and data-driven decision-making

Experience managing staff and developing high-performance teams

Experience coming up to speed quickly on a technical issue and/or conversant in basic data science Preferably, externally representing an organization or issue area through public speaking or writing

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