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Director, Implementation

Scottsdale, AZ, USA | Early Warning

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
    Project Management
  • Experience:
    5-7 years
Job Description:
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Responsible for the leadership of multiple Implementation teams that manage standard and advanced projects related to new Product Solutions to new and existing customers. Creates standardization across team procedures and routines. Drives continuous improvement towards more effective and efficient Implementation projects.

Essential Functions

Provides dynamic leadership across multiple Implementation teams.  

Develops and manages SLAs for the department.

Creates reporting and other management tools to provide transparent awareness on progress related the pipeline of projects managed.

Escalates and manages issues and negotiates compromises with other organization leaders and customers as needed. Proactively communicates risks and delays.

Collaborate with other internal organizations to meet customers’ needs (Sales, Product, Technology, Operations).

Ensure team members and managers have the necessary skills, direction and support to work independently and to maintain active progress on multiple projects.

Develop effective processes, controls and measurements to drive improvements in efficiency, accuracy and quality.Utilize data and metrics to identify opportunities. Provide leadership in driving process improvements.

Ensure customer facing technical and user documentation maintained by CIS is accurate, complete and effective. 

Provide budget input for assigned cost center and contribute to company profitability by managing costs as prescribed by budget.

Support the company’s commitment to protect the integrity and confidentiality of systems and data.

Minimum Qualifications

Education and experience typically obtained through completion of a Bachelor’s Degree in Business Administration, Operations Management or related field.

Proven project leadership skills including a combined ten or more years of progressive project management experience with experience leading multiple projects concurrently, customer implementation or support functions.

Proven personnel management and leadership experience including two years managing staff, delivering performance appraisals, hiring, etc.

Demonstrated ability to assess complex situations requiring technical analysis, and develop and implement effective solutions.

Exemplary verbal and written communication skills, with proven success managing external client relationships.

Willing to travel to customers or other locations when necessary.

Background and drug screen.

Preferred Qualifications

Five years industry-specific experience in bank operations management, fraud / loss avoidance, risk management, identity management / authentication or related fields.

Experience with both waterfall and agile approaches to project management

Professional services / consulting experience.

Six Sigma certification or training

Additional related education and/or experience preferred.

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